I have performed all troubleshooting: Unplugged and plugged my Telus box 3 times. Hard reset Telus box (pressed reset button on back). Rebooted wireless router. Switched HDMI cable. Uninstalled and reinstalled Netflix.
I contacted Netflix support. They tell me the following. If you already Restart your device and Troubleshoot your hardware connection. You may want to contact Telus to perform factory reset or upgrade your device to latest firmware. I understand that this may look Netflix issue but actually it is a problem with your device. Most of the time refreshing the device will resolve the issue.
Please let me know if anyone else is experiencing this issue. How do I factory reset if need be?
Netflix appears to be working fine for me on my PikTV box.
Have you tried reloading Netflix?
From the main screen in Netflix hit the Left arrow on the remote until the menu expands.
Go down and select Get Help
Go down and select Reload Netflix.
See if that helps.
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I have also logged out and and back in Netflx. I deleted the cache and data on Netflix app settings. I have uninstalled completely and reinstalled Netflix.
Do you know how to perform factory reset on Pik box.