I was wondering if anyone else is experiencing picture freezing problems with thier Telus PIK boxes? It doesn't seem to be channel specific, and the sound continues even when the picture freezes. There is little or even nothing else running on my home network running at the time, and my PIK box is wired into the router (not wireless). My 4k Netflix streaming on my Roku box is seamless, so I'm pretty sure that it is a PIK problem. I have a 100 meg internet sub, so bandwidth is not the issue. I'm hoping that the problem will be resolved with a future firmware update... BTW, is Telus now offering 2 months free PIK with new subscriptions? When I signed up the offer was just for 1 month free. I can live with some quirks during the free trial period, but will have to cancel if it continues...
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First of all, thank you for your response and your time that you put into your reply to my current problem with Telus PIK tv. It shows that you believe in and utilize the technology that we both enjoy!
My response to your advice are as follows:
My Telus PIK device is running with the latest firmware version according to it's Android TV os system.
A wired connection is ALWAYS better and more reliable than ANY wireless connection, even one that is 5 ghrz. Wireless is a bus technology that is shared and is supsectiible to outside interference, and so a wired connection is ALWAYS preferred. Just ask a Telus tech when running connection a speed test, they always prefer a wired connection.
My wired connection speed is rated at 76.08 Mb/s according to the Telus PIK device. All that should be required is 25 Mb/s according to Telus. Again, my 4k Roku box is working flawlessly using this same connection, as well as my 4k Sony Android TV using 4k Amazon prime video. The problem is definitely not bandwidth!
The specs on the Telus PIK tv device are excellent, so my instincts tell me that the real problem resides with the Telus PIK server technology, and/or thier settings . Telus is relatively new to streaming technology, and so they may have not yet progressed and mattured to the level of Netflix, Amazon Prime, or even Crave TV. My steamed freeze issued happened more frequently when I was watching a NHL playoff game, which more than likely had a greater number of viewers. I can live with freezes on a sitcom, and certainly during a tv commercial, but let me tell you when it happens on a live sports event it is very frustrating!!
I am retired, and so when I watch TV I do so for several hours continuously. In a span of a few hours the freezing occurs at least once or twice during this time. It happens enough to be an annoyance. Perhaps your geographical location has less issues with this issue than mine. The freezing issue has affected my twice during the writing of this response....
Many thanks for your input and time