PIK TV delay

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Connector

Does anyone know the delay that is experienced in PIK vs Optik? I am using PIK and last night during the football game I was getting texts from a friend with Optik about plays ahead of what I was seeing on my screen. I phoned Telus support and was told that there should not be any difference between the two services in terms of time the content is delivered. Can someone please confirm?

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Community Power User
Community Power User

Were you both watching the game on the same channel? There could be broadcaster delays.

 

I know there is a short delay of a few seconds between what is displayed on my main set, and those connected wirelessly. During the Grey Cup last year, we positioned a few TV around the house, but had to have sound from one only due to the delay.  Not enough time to send a text, though!

 

NFtoBC
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Connector

I still believe this is happening. When I'm watching TSN1 on PIK TV it is behind what someone watching the same channel on Optik TV sees. I believe it's up to 30 seconds. Can anyone confirm?

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Connector

Delay confirmed by a Telus technical support agent today. She said she couldn't tell me the delay time because different channels are delayed differently. I understand the inevitable delay issues with streaming services, but as a result PIK shouldn't be sold as Live TV.