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We're excited to share that we just released a new update for Pik TV today!
This new update will resolve some common issues and continues to improve on our app's stability. To install this new update please go to the Google Play Store or Apple App Store on your devices. For step by step instructions please see our article on telus.com/pikupdate.
@xl AD is descriptive video so if you have it on (icon is green) and the show you’re watching has descriptive video you will hear it. Things like man enters the room.
Ditto. The last update has been a mess. The Guide is all out of whack and my microphone no longer works. Seldom will the Guide inform me of what is currently playing. I see NO improvements over the previous version and I thought the previous version worked 1M times better than this. It is very frustrating when updates are thrust upon customers w/o proper testing.
@AfterMath For the guide when you say out of whack do you mean it's not opening to the correct channel? And lastly for the voice button it's no longer working for you from the Android TV home screen?
Hi Melissa, When I am watching YouTube and depress either the Guide or Pik TV buttons, the TV will return to the last channel that I was watching (good), but the Guide highlights the very last channel in the entire Guide menu (bad). Also, when I attempt to use the microphone while watching YouTube, the microphone icon blinks for a second and then I get an error message telling me to check my microphone. A relatively useless message, all things considered. It worked fine before the update. One last thing... When I press the home/house button, and all of the various menus appear, the Pik TV icon continues to say it is 'updating'. The more I think about it the more issues tend to arise. Sigh.
@AfterMath thank you for details on your guide issue, I'll pass your feedback onto the team to investigate. As for YouTube that I'm not sure since our update was only to the Pik TV app not YouTube. I tried voice on my box in the YouTube app and it's working fine. Did you try rebooting the box? And lastly the "updating" message on the Pik TV app from the Android TV home screen. Do you have a moment to check the Play Store? Under My Apps in the Play Store do you see an update for Pik TV or does it say it's already updated?
And i have updated the box but still asks me for an update thank god telus cares and took care of my bill cause im beyond frustrated but at the same time i think that the more people who get pik tv the more the issues will get resolved and what id like to see is the investigation discovery because i also see way to many foreign channels lol
@someone_9e9 thank you I'll add your comment about AMC getting TLC to @AfterMath's comments. The "no information available" has already been logged and we're working on that one so I hope to have good news soon.
What do you mean by investigation discovery and foreign channels? Do you mean the multi cultural channels we added over the summer?
Thanks!!! For logging this and i think pik pay will take sometime to establish and iron out bugs like with any technology
And yeah so many multi cultural channels and i want to know when they will add investigation dicovery and travel channel we need a little more lol
I did a restart and a couple of things got fixed. The Guide continues to highlight a channel that I am current NOT on when I depress the Guide button on my remote. The Guide doesn't seem to remember where it last stopped.
I definitely agree with @Kab. Didn't someone in the Telus organization actually do some 'user-testing' before launching an error-filled update? I cannot say it is much of an update, if the functionality has been degraded. If there is to ever be another 'functioning' update, the user should have the ability to deselect from the regular assortment of channels in the guide, if they are of no use to him/her. i.e., I'd like to have the option to deselect channels like OMNI, CPAC, etc. from my guide and hence, personalize the guide so I don't have to scroll/jump through channel that do not interest me.
Good news! We pushed an update to resolve the "no information available" bug in the guide this morning. Your box will automatically update within 24 hours or you can reboot your box to force the update now.
@someone_9e9 gotcha, let me pass along your suggestion to the team.
@AfterMath thanks for your suggestion on deselecting channels I'll pass it along to the team.
Do you know if/when a fix will occur for the guide opening up to the wrong channel?
@AfterMathcan you expand on the issue. (Or same issue as below still?) @Melissaj can you look into this.
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