Signed up with Telus in July 2024. For awhile, I could tape CTV morning news as a series as usual (from our previous provider). Then, around August, I was not allowed to tape it as a series, only individual which meant, poor me, scrolling ahead to ea...
TELUS, please! Fix the Metadata and make the TV+ App recording schedule work! I, and tens of thousands of TV+ paying customers, cannot set recording of repeat programs like CBC National and CTV News among many. After clicking on 'Record' or 'Record S...
I just got the new Telus box but when i had the old telus box when I clicked the “prev” button - I could view my 4 previous channels and it would show a live feed. Now it just shows the channel logo but no live feed.is there a way to change that in s...
Hello, I am subscribed to Crave/HBO among other things but for months now I have no longer been able to login via my TV provider on their website. When I try to I get an error message "An error occurred connecting with your provider, please try again...
I can log in to Telustvplus.com and see the normal guide and list of shows but when I select anything it pops up a blank screen. It eventually gives a "Playback" error. I've tried logging off and on, clearing cash and data, and tried rebooting. Nothi...
I noticed that while using the app I can watch channels such as the Price is Right Barker Era channel and the Classic Family Feud channel, that don’t even appear in the guide on my Optik TV box. How can I get these channels on my regular TV using the...
We have been working with Optik support for over a month to get our channel packs to work on our TV boxes. When we log in online the TV+ app, they are enabled but can't get them on the boxes. We've tried two other boxes, countless hours with tech sup...
Although this is about a couple issues, I must start off with a bit of a rant, and I pen this post while sitting, once again, listening to elevator music while waiting for a Team Member to answer the phone. We have been Telus customers for almost a y...
I keep receiving a message on my PVR stating that the "Recording not available. Make sure this digital box and the PVR are connected to the network." We've rebooted both the rotor and wireless box. Internet & TV are working. Called Telus was on hold ...
Hi, I hope people can help me here.My life has been a nightmare since I moved out of the house and transferred my Telus service to a different address. During the entire time, I could not watch my subscribed channels, as I would say I needed to subsc...
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