06-25-2018 01:33 AM
Solved! Go to Solution.
08-14-2018 09:41 PM
Telus is aware of, and working on a number of issues with PikTV. Hopefully your experience is being addressed with them. A number of folks have reported needing to reset or reboot, so it is high on Telus’ radar.
12-27-2018 01:45 AM
Telus when are you going to fix this problem? Have tried the following to no avail:
No matter what, Netflix STILL crashes.
01-22-2019 05:37 PM
12-27-2018 11:26 AM
I have no fix for this but just wanted to add that I am having the same problem with this box and it is not limited to the Netflix app. Does your also fully reboot as well or just crash Netflix app?
12-27-2018 10:12 PM
It fully reboots. I get a screen of static while the sound plays for about 1-2 seconds and then the entire box reboots.
12-29-2018 02:51 PM
01-11-2019 01:11 AM
01-15-2019 01:07 AM
I'm also having the same issue on my two boxes. Even after factory reset, when watching Netflix, it goes randomly freezes on grey/red static whilst audio plays for another few seconds before the whole Pik box reboots. This wasn't an issue before, I surmise its related to Nougat? How did this even past testing Telus?
01-15-2019 01:46 AM - edited 01-15-2019 01:47 AM
I have never encountered that kind of crash with my Pik TV box. There is likely some unique set of conditions that have to be met for that specific crash to trigger. I've had Netflix stop after a while but it's quite infrequent.
What I'd recommend, is per Netflix's instructions to contact them.
All Other Set-top Boxes or Streaming Media Players
When does Netflix crash or close?
> When you launch the app
> When you try to play a TV show or movie
> When you try to select a profile
> When you try to exit the app
> At any other time
- We are currently researching this error. To help us investigate, please contact customer service.
01-17-2019 10:47 PM
The solution to the netflix red/gray static issue with freeze/audio and then reboot is to roll back to the last version of Netflix build 2424. The latest build 2440 is causing this issue. As to whether this is Telus or Netflix as the root cause, it's up to them to figure it out.
If you don't want to install from an unknown source like apkmirror.com, then just uninstall the update and it will revert back to the embedded ROM version build 1965.
01-17-2019 11:11 PM
Sorry, jumped the gun, build 2424 also crashes. Will try an even earlier build later.
01-17-2019 11:12 PM - edited 01-17-2019 11:14 PM
01-19-2019 01:19 AM
whats your OS version for Android?
08-26-2018 02:41 PM
We’ve had Pik Tv for almost a year now but this problem has just started a week ago. After watching YouTube for about 5 or 10 minutes, it cuts out and returns to Pik Tv. Why has this problem suddenly started and what can I do to fix it?
08-26-2018 04:08 PM
If the experience you are seeing matches those contained in this thread, please add your comments there to keep things all in one place.
09-09-2018 09:57 PM
I'm having the same issue. Even after receiving a new Pik Tv Box, Netflix stops after about 10 mins. Youtube stops occasionally, but I see the loading circles then it resumes...seems like a brief loss of connectivity.
09-10-2018 01:47 AM
09-10-2018 08:37 PM
What role do you play in this announcement? You sound very official in your instructions. But if there's a bug in the update that makes the product almost unusable why isn't Telus rolling it back?
And unless I'm mistaken if you uninstall an update without also turning off auto-update for the app it will just reapply the broken update. And if you turn off auto-update you'll miss the fix when and if it ever gets released.
Telus, is this really how you handle update releases?
09-10-2018 10:09 PM
09-12-2018 10:58 AM
So I uninstalled the recent update yesterday morning and as expected the update was automatically reinstalled by evening.
I can't really keep doing that every day so I sure hope Telus gets an official fix released.
09-12-2018 11:27 AM
09-12-2018 11:39 AM
How do you turn off automatic updates? I searched for this, and there doesn’t seem to be a way to make this happen.
More importantly, how long can it possibly take for Telus to release a patch? C’mon Telus… you owe us an update on progress