This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
This is a known issue for a small number of users. Netflix said it was a bandwidth issue of some kind when I contacted them but using ethernet makes that a null issue. I've had Netflix stop a few times myself but it only happens quite infrequently. Usually weeks apart. I checked everything on my network and Pik box and everything looked normal.
I am having the same issues... absolutely maddening. Last update completely messed up our system. Netflix restarts every few minutes and system is less responsive.
My PIkTv box is wired, and I have fiber 150 internet.
@LGo Can you post a response for everyone instead of doing PMs?
Spoke to a tech agent yesterday who had the same issue on his box. He confirmed this is a known issue and suggested that adding android apps that are not Android TV approved could be the culprit.
I did a factory resent on both my modem and PikTV and the system is much quicker and the Netflix issue is resolved.
Thought I'd share since Telus employees aren't chiming in...
Actually, I think this whole idea of a community of users to support each other is a silly idea. We pay enough for our service that Telus employees should be actively monitoring every post and working to then post solutions to problems when they arise. Expecting clients to solve their own problems and tell other clients how to solve theirs absolves the corporation of its responsibility to troubleshoot and provide solutions to paying customers
This worked for me as well. I had a whole slew of problems that wouldn't go away anymore, even after a full reboot. After the factory reset I noticed netflix wasn't as flaky and even my issues with other applications like Kodi went away. Definitely a good step to try.
In regard to apps that are not 'Android TV approved', how do I know which apps are or are not approved?
If you can download them through the Apps interface on the PikTV device, you are fine.
Lately Pik TV will not load from home page. Sometimes after 2 or three times selecting it either from the menu or remote and a hard power down it finally loads. Today, no such luck so cleared the cached data and reset the device and working. Netflix has also been crashing every 5-20 minutes. Clearing data as well seems to have solved the problem.
Is there any other more long term 'fix' so I don't have to plan to watch TV 10 minutes earlier than necessary??
Telus is aware of, and working on a number of issues with PikTV. Hopefully your experience is being addressed with them. A number of folks have reported needing to reset or reboot, so it is high on Telus’ radar.