Netflix kicks out like you pressed stop!

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Connector
This is really annoying and happens at least 3 times in an hour long show. You just have to press play to start it again so it isn’t a full shut down.
I am on a wired connection so can’t be a wifi issue.
Getting very frustrated!
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Community Power User
Community Power User

This is a known issue for a small number of users. Netflix said it was a bandwidth issue of some kind when I contacted them but using ethernet makes that a null issue. I've had Netflix stop a few times myself but it only happens quite infrequently. Usually weeks apart. I checked everything on my network and Pik box and everything looked normal.


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Connector
Still happening!!
Now watching Piktv not just Netflix
I am pretty sure it is my internet connection dropping for for a few seconds but T lus is saying it isn’t. This used to happen so I w not with Shaw because they said they couldn’t fix it now here we are same issue with fibre!
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Community Power User
Community Power User
The issue will be fixed as Telus is aware of the problem. Netflix was working fine before the major update to Nougat on the PikTV device.

Bugs take time to track down and find a solution, especially when it’s not affecting everyone.

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Coach

Hello @Skulchyski,

 

I've sent you a private message. Can you take a look and reply? Thank you.

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Friendly Neighbour

I am having the same issues... absolutely maddening.  Last update completely messed up our system.  Netflix restarts every few minutes and system is less responsive.

 

My PIkTv box is wired, and I have fiber 150 internet. 

 

 

Can you post a response for everyone instead of doing PMs?

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Friendly Neighbour

Spoke to a tech agent yesterday who had the same issue on his box. He confirmed this is a known issue and suggested that adding android apps that are not Android TV approved could be the culprit.

 

I did a factory resent on both my modem and PikTV and the system is much quicker and the Netflix issue is resolved.

 

Thought I'd share since Telus employees aren't chiming in...

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Community Power User
Community Power User

 

@Hydrannt

Thanks for sharing. It is what the neighbourhood is all about.

 

Screen Shot 2018-07-27 at 1.15.41 PM.png

 

 

NFtoBC
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Friendly Neighbour

Actually, I think this whole idea of a community of users to support each other is a silly idea. We pay enough for our service that Telus employees should be actively monitoring every post and working to then post solutions to problems when they arise. Expecting clients to solve their own problems and tell other clients how to solve theirs absolves the corporation of its responsibility to troubleshoot and provide solutions to paying customers

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Connector

This worked for me as well. I had a whole slew of problems that wouldn't go away anymore, even after a full reboot. After the factory reset I noticed netflix wasn't as flaky and even my issues with other applications like Kodi went away. Definitely a good step to try.

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Connector

Lately Pik TV will not load from home page. Sometimes after 2 or three times selecting it either from the menu or remote and a hard power down it finally loads. Today, no such luck so cleared the cached data and reset the device and working. Netflix has also been crashing every 5-20 minutes. Clearing data as well seems to have solved the problem. 

Is there any other more long term 'fix' so I don't have to plan to watch TV 10 minutes earlier than necessary?? 

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Community Power User
Community Power User

Telus is aware of, and working on a number of issues with PikTV. Hopefully your experience is being addressed with them. A number of folks have reported needing to reset or reboot, so it is high on Telus’ radar.

 

 

NFtoBC
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Connector

exactly as the subject says - I'm watching netflix or youtube or almost any other app and suddenly the PIKTV app will start up and kill the other app.  

This has been happening once every day or so but tonight it's happened about a dozen times.

Anyone else have this problem?  it's making all other apps unusable.

 

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Community Power User
Community Power User
Factory reset the device. You will need to redownload any apps and enter usernames/passwords. See if that resolves your issue.

You’re the first person to describe a problem of the app launching on its own.

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Connector

Well that should take about three hours out of my day.  

I'll let everyone know how it goes once I find the time.

 

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Connector

Pleasantly it only took about two hours to reset, reinstall, & reconfigure everything.  Then I watched an hour or so of TV, switched to Netflix and after about two hours of that the PIK TV started up all by itself and kicked me out of Netflix.

I'm just not sure what I could be doing differently than every other user here.

At least it only did it once!

I'm hoping someone else might have an idea of what I could look at or something else I can try.

 

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Coach

Ditto. I cannot get Pik TV to load no matter how many times I do a 'Restart' or unplug the unit and restart. This is very disheartening. It's been 2 days now and no fix. What gives?

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Community Power User
Community Power User

@AfterMath

Have you done a reset, by using the recessed button on the rear of the device?

 

NFtoBC
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Coach

Pressing the Reset button does nothing. Eventually, I just did a Factory Reset (no fun!). Now works. Most frustrating.

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Connector
We have hard wired our internet to the box it worked for a few weeks then back to it! This is the most frustrating thing in the world when it takes 2 hours to watch a 1 hour show! I’m getting rid of my Pik device and opting to watch online until they get this worked out!
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Connector
It happens ALLL the time!! That’s what is causing Netflix to stop working. It’s almost like wait your not watching PIK so it should reload for the 10th time today!

Most frustrating and definitely not the only person experiencing this problem! I factory reset and it is doing the same thing so Dave your data and don’t bother!!
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Connector

Same experience - after 10-15 min in any app, such as Netflix, YouTube, VLC, PikTV app kicks in and closes the active app.

Maybe it's time that Telus accepts that PikTV is a failed experiment, in spite of all the good intentions.

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Resident

We’ve had Pik Tv for almost a year now but this problem has just started a week ago. After watching YouTube for about 5 or 10 minutes, it cuts out and returns to Pik Tv. Why has this problem suddenly started and what can I do to fix it?

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Community Power User
Community Power User

If the experience you are seeing matches those contained in this thread, please add your comments there to keep things all in one place.

NFtoBC
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Neighbour
I'm having the very same issue. 10-15 minutes of Netflix and it just stops and the Pik TV app starts up. It makes the pik pretty unusable.
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Neighbour
I'm having the same problems with Netflix getting interrupted by pik tv app every 10-15 minutes. In regard to apps that are not 'Android TV approved', how do I know which apps are or are not approved?
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Community Power User
Community Power User

@janram wrote:
 In regard to apps that are not 'Android TV approved', how do I know which apps are or are not approved?

 

If you can download them through the Apps interface on the PikTV device, you are fine. 

 

NFtoBC
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Connector
Having this issue still and also after the most recent factory reset 5 so far in 2nd band new box have 2 now. Having the Pik tv app open on Netflix is awesome too. Why are we paying to beta test a product??
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Connector
No no it’s all fine just need more power users telling you to reset to factory setting like they know anything about how to fix things.
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Resident

Same, just joined Telus with PikTv at 2 units, what a joke.  Will not be paying a bill until they sort there **bleep** out as this is amateur hour.