I just got off the phone with customer care and was assured that my bill will not change but not sure I believe that. Has anyone else had their subscription change under my account? It was The basics plus Pik 5 for $20.00 as indicated by all my past bills. Now on the my account page it says The basics and 3 specialty selections with three of my channel selections for $20.00, then under that it says additional selections with my other two channel selections for $8.00, for a monthly total of $28.00.
Is there a note to customers that I missed? Or was this an oops this wasn't suppose to change yet but will change in the near future?
Same thing happened to me. Includes 2 channels under the "Channels" section, and 3 channels as "Additional selections". Support said everything was fine, but I'm not convinced.
Also, apparently the price lowered to $10/month, but nobody at Telus seems to know about it, despite the channel picker saying my selection (5 channels + CraveTV) should only be $17/month when my account page claims $39!
Bit of a mess, really. 😞
There's a bug on TELUS.com that's showing a higher price for some customers. We're trying to get this fixed ASAP and please don't worry - this error is not affecting your actual bill.
Thanks for checking in on the Pik TV forum and I encourage you to connect with one of our agents online at www.telus.com/chat and we'll set you up with the same price as the limited time new customer offer.