Missing On Demand episodes

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Neighbour

When will the Survivor episode(s) from Dec. 11th be available? Episodes 12 & 13 are missing from the list. Is or was there an extra episode? 


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TELUS Employee
TELUS Employee

Issues with Pik TV can be reported by contacting technical support using Live Chat online or by calling 1-888-811-2323.

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TELUS Employee
TELUS Employee

Hi @tammy15tlf 

 

Thanks for bringing this to our attention! Episode 12 from Dec. 10th was added late last night. Unfortunately, there was a delay getting the episode from our content provider. In addition, the episode numbering seems to be off, so only one episode was missing. Episode 13 is the season finale, airing on December 17th, and Episode 14 is the reunion special, immediately following the finale. If you can't catch these live, they should be available 24-48 hours after airing.

 

-KHR

 

 

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Neighbour

Awesome, thanks for the info! Smiley Happy

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Resident
I see a few others reporting missing on demand episodes. Could you please look into my mysterious missing episode: Silicon Valley HBO S6 E7. The release date for the episode was Dec 8. The episodes release in Sundays and appeared on demand episode on Mondays. This episode has yet to appear on demand ! It is listed in S6, but always just shows "upcoming." Frustrating as this is the series finale!
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TELUS Employee
TELUS Employee

Hi @ifionly 

 

Silicon Valley Season 6 Episode 7 has been added. Sorry for the inconvenience and thanks for bringing this to our attention! Enjoy!

 

-KHR

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Neighbour

Re: The Bachelor

Was there an extra episode this week that hasn't been uploaded? Looking at the list it jumps from 5 to 7...and 7 is airing tomorrow so would like to get caught up if so...

Also...episode 5 doesn't have the full show....It cuts out before getting to the end 😞 

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Neighbour

There is almost an hour missing from episode 5...will it be fixed soon?!

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TELUS Employee
TELUS Employee

Hi @tammy15tlf,

 

Sorry for the delay on this - we have uploaded the full episode for Episode 5 (and Episodes 6 and 7 are now available as well). There was an issue with the file from our content provider. Sorry for the inconvenience and thanks for your patience!

 

 

 

 

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Resident
Looks like you are missing Brooklyn 99 Season 7 Episode 4 that aired last week on February 20th, 2020 as well.
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TELUS Employee
TELUS Employee

Hi @JBoyd 

 

Thanks for bringing this to our attention - we have loaded up the missing episode. We appreciate your patience - unfortunately we rely on our content provider partners to provide these episodes On Demand, and they don't always get loaded up immediately! 

 

 

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Most Helpful
TELUS Employee
TELUS Employee

Issues with Pik TV can be reported by contacting technical support using Live Chat online or by calling 1-888-811-2323.

View solution in original post

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Neighbour

Hi KHR,

 

can you load the missing episode 1and 2 of season 5 better call Saul, on-demand? Thanks

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TELUS Employee
TELUS Employee

Hi @pat5,

 

Unfortunately, episodes 1 and 2 of season 5 of Better Call Saul are not 'missing', they are just no longer available. Better Call Saul episodes are available for 30 days after airing - which is why the earliest episode currently available is season 5 episode 3 (original air date March 2nd). 

 

The availability of On Demand programming is controlled and determined by our content providers, and this is why availability varies between networks and sometimes even between shows on the same network. 

 

I'm sorry I don't have a better answer, and I hope that this helps shed a bit of light.

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Neighbour

Hi KHS,

 

Thanks for for getting back to me. Makes sense, too bad. Thanks again!

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Friendly Neighbour
On demand discovery has missing and mislabelled deadliest catch season 16 episodes please fix
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Resident
Hello,

2 issues to report:
There are missing and mis-numbered episodes of The Loudest Voice.

I am unable to log directly into Crave to access them due to having a Pik account rather than an Optik account. Very frustrating that my Pik+Crave plan doesn’t seem to be a real Crave account, just access to crave shows on demand??? I hope I’m incorrect and that this can be fixed.

Thank you!
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TELUS Employee
TELUS Employee

Hi @BC_Chris,

 

Thanks for highlighting the missing and mislabeled episodes of The Loudest Voice. I have flagged this to our On Demand team and it should be resolved soon.

 

As for access to Crave - if you have 'The Basics + Crave' with Pik TV - you get access to Crave On Demand through the Pik TV app (either Apple TV, iOS, Android mobile or the Pik TV media box) or via telus.com/watchpik. You have access to all of the same shows and movies as with a regular Crave subscription, just accessed via Pik TV. Currently only an Optik TV account allows you to log in directly to crave.ca or via the Crave app, but you still have access to all of the same content. 

 

It's also worth noting that there are two 'levels' of Crave: 1. Crave and 2. Crave + Movies + HBO. The first is what is included with 'The Basics + Crave' and is all on demand. The second includes: Crave on demand; 4 Crave movie channels; 2 HBO channels as well more movies and HBO series on demand. This can be added onto your Pik TV The Basics + Crave subscription for an additional $10.  

 

I hope this helps!

TELUS Employee
TELUS Employee

Update - all missing episodes of The Loudest Voice have been added and the labels corrected. Thanks again for bringing this to our attention!

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Neighbour

Hi There:

 

Any chance of finding missing Blindspot season 2 Episode 15 on demand?

 

Thanks

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TELUS Employee
TELUS Employee

Hi @RobR 

 

What are you using to watch Pik TV? I checked Apple TV, Pik Media Box, iOS and telus.com/watchpik and I can see S2E15 of Blindspot everywhere. It does require a subscription to Crave - could that be the problem? 

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Neighbour

Thanks for the response @KHR .   I should have been clearer.    I'm accessing on demand via the Optik TV PVR and for the past few days when selected, the pvr says something like " the content is currently not available.  Do you want to retry or dismiss"   I found this morning, I could access via the Optik TV app on my computer, but not on Optik TV 4K PVR.

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TELUS Employee
TELUS Employee

Thanks for the clarification @RobR. I can't help out with Optik much, but I'll raise the issue to my colleague to see if he has any knowledge. I'd also suggest posting your question on the Optik forum to see if any helpful neighbours have encountered and solved the issue. It does seem to be an issue connected to the PVR since the On Demand catalogue looks correct everywhere I can see. 

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Neighbour

@KHR.   My bad.   Didn't realize this was for PiK TV.   When I googled this issue, it went to this thread.   I should re-post or perhaps contact tech support.

 

Thanks for taking the time to respond.

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TELUS Employee
TELUS Employee

Hi @RobR 

 

I connected with our technical team, and they are aware of the issue and were able to reproduce it. They are working on resolving it, but may not be for a day or so. Thanks for bringing it to our attention!

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Connector

Hi, 

 

I was watching on demand Schooled season 2 and they are missing episode 12.  They have all the rest of the episodes available. 

 

Can you look into it?

 

Thanks

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TELUS Employee
TELUS Employee

Hi @OhFudge 

 

Thanks for bringing this to our attention - I've alerted the On Demand team of the missing episode. It should be resolved soon, but if the issue originates with our content provider, there may be a delay due to the long weekend.

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TELUS Employee
TELUS Employee

Hi @OhFudge 

 

S2E12 of Schooled should now be available. Thanks for your patience!

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Connector

Hi @KHR

 

I see it.  Thanks so much! 

 

👍

 

Take care. 

 

 

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Neighbour

Hi @KHR 

 

Thank you for passing the info to the Optik support.  The issue with Blindspot episode was fixed within a couple of days.

 

Best Regards