Missing On Demand episodes

Reply
Highlighted
Neighbour

When will the Survivor episode(s) from Dec. 11th be available? Episodes 12 & 13 are missing from the list. Is or was there an extra episode? 


Accepted Solutions
Highlighted
Most Helpful
Moderator
Moderator

Issues with Pik TV can be reported by contacting technical support using Live Chat online or by calling 1-888-811-2323.

View solution in original post


All Replies
Highlighted
TELUS Employee
TELUS Employee

Hi @tammy15tlf 

 

Thanks for bringing this to our attention! Episode 12 from Dec. 10th was added late last night. Unfortunately, there was a delay getting the episode from our content provider. In addition, the episode numbering seems to be off, so only one episode was missing. Episode 13 is the season finale, airing on December 17th, and Episode 14 is the reunion special, immediately following the finale. If you can't catch these live, they should be available 24-48 hours after airing.

 

-KHR

 

 

Highlighted
Neighbour

Awesome, thanks for the info! Smiley Happy

Highlighted
Resident
I see a few others reporting missing on demand episodes. Could you please look into my mysterious missing episode: Silicon Valley HBO S6 E7. The release date for the episode was Dec 8. The episodes release in Sundays and appeared on demand episode on Mondays. This episode has yet to appear on demand ! It is listed in S6, but always just shows "upcoming." Frustrating as this is the series finale!
Highlighted
TELUS Employee
TELUS Employee

Hi @ifionly 

 

Silicon Valley Season 6 Episode 7 has been added. Sorry for the inconvenience and thanks for bringing this to our attention! Enjoy!

 

-KHR

Highlighted
Neighbour

Re: The Bachelor

Was there an extra episode this week that hasn't been uploaded? Looking at the list it jumps from 5 to 7...and 7 is airing tomorrow so would like to get caught up if so...

Also...episode 5 doesn't have the full show....It cuts out before getting to the end 😞 

Neighbour

There is almost an hour missing from episode 5...will it be fixed soon?!

Highlighted
TELUS Employee
TELUS Employee

Hi @tammy15tlf,

 

Sorry for the delay on this - we have uploaded the full episode for Episode 5 (and Episodes 6 and 7 are now available as well). There was an issue with the file from our content provider. Sorry for the inconvenience and thanks for your patience!

 

 

 

 

Highlighted
Resident
Looks like you are missing Brooklyn 99 Season 7 Episode 4 that aired last week on February 20th, 2020 as well.
Highlighted
TELUS Employee
TELUS Employee

Hi @JBoyd 

 

Thanks for bringing this to our attention - we have loaded up the missing episode. We appreciate your patience - unfortunately we rely on our content provider partners to provide these episodes On Demand, and they don't always get loaded up immediately! 

 

 

Highlighted
Most Helpful
Moderator
Moderator

Issues with Pik TV can be reported by contacting technical support using Live Chat online or by calling 1-888-811-2323.

View solution in original post

Highlighted
Neighbour

Hi KHR,

 

can you load the missing episode 1and 2 of season 5 better call Saul, on-demand? Thanks

Highlighted
TELUS Employee
TELUS Employee

Hi @pat5,

 

Unfortunately, episodes 1 and 2 of season 5 of Better Call Saul are not 'missing', they are just no longer available. Better Call Saul episodes are available for 30 days after airing - which is why the earliest episode currently available is season 5 episode 3 (original air date March 2nd). 

 

The availability of On Demand programming is controlled and determined by our content providers, and this is why availability varies between networks and sometimes even between shows on the same network. 

 

I'm sorry I don't have a better answer, and I hope that this helps shed a bit of light.

Highlighted
Neighbour

Hi KHS,

 

Thanks for for getting back to me. Makes sense, too bad. Thanks again!