This truly is getting so ridiculous, it's almost sublime.
Telus Pik Media Box. Fibre internet. Ethernet connection. Plenty of bandwidth capacity. Should be a representative, classic, performant, customer situation.
If I were to log every day what goes on with Pik... I'd fill up pages. Forum members, please do not suggest another device. I'm using the officially supported Telus Pik device that they sold me. It has essentially never worked as it should - which for a *consumer media device* basically means like a TV. Turn it on, it works.
Every other streaming service manages to work flawlessly on *multiple* platforms. But not Telus Pik, not even on their own, officially "supported" device. Given the preponderance of complaints - and the thousands of others who just suffer in silence, as evidenced by the darkly themed survey Telus conducted of Pik users recently, what does "support" mean? The solution is flawed and hasn't improved in any meaningful way over the past year. Feature improvements mean nothing when stability and responsiveness is so poor.
2019-09-01 Media box "loses" password; forces a re-login. How does the app lose credentials Telus? And repeatedly? This is nonsense.
2019-09-05 Audio missing from TV; trick of going to YouTube to play a video then back to TV "resets". So tiring.
2019-09-06 TV app keeps quitting, returning to "home" menu
2019-09-07 Usual sluggishness, application completely locks up/unresponsive - at least four reboots by me, several by other family members.
2019-09-08 Application Load Time Out - Pik services are not responding AND lost username/password, force re-login. But there's nothing preventing the app from loading, as re-entering username/password brings you in. Way to go descriptive error message Telus!
More to come, guaranteed.
2019-09-08 Enter Google Play App Store to check for Pik app updates; choose "MyApps"; "waiting" icon spins mercilessly at me - never completes action.
2019-09-08 Search for Pik TV App in play store - element is retrieved instantly but clicking on it "Can't COnnect. Check your internet connection and try again" (internet is 100% here, as always)
Just another day in the life of a Telus Pik Media Box user.
Also, assuming you've done a factory reset, does it work okay for a while before eventually encountering all those issues?
That sounds like an above average number of issues. If a factory reset doesn't fix the problems, consider trying to exchange the box?
I wish I could offer some more assistance... What you're describing sounds to me like issues that arise from poor network connectivity, but of course it could be a lot of different issues.
No question the Android box is under-powered, but what you're experiencing is certainly way worse than I've ever seen. I've used Netflix a lot on the box and have not had any real issues with it. Other than the channel guide grinding to a halt sometimes, generally everything at least still works.
If I were you, I would rule out any network hardware issues by trying different ethernet cables / ports on the router if at all possible. Hook up a laptop to the same cable you plug the Pik TV into and run some tests to make sure you're getting the full speed you're expecting without any packet loss.
Then I'd factory reset the box, make sure all the apps are updated in the Play Store, and just not install any other apps for a while to see if the issues come back or not.
Suggested connectivity issues because I ran into similar issues once when I originally got the box - black screens, freezing, getting logged out. Turned out it was bad routing on my switch. Point being: the app doesn't do a very good job of displaying error messages when there are network issues.
Try disabling the screen saver entirely maybe? Sorry not sure what else to suggest. Push Telus on getting a hardware replacement sounds like the next logical step. Shouldn't be as bad as you're describing.