Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1461 Posts

PikTV

Discuss and ask questions about TELUS Pik TV.

315 Posts

Latest topics in Optik TV & Pik TV

Resolved! Free Previews List

Where can we find the list of upcoming free previews on the Telus website ???? Right now when I put " free previews " in the search box it takes me here: https://www.telus.com/en/tv/what-to-watch So is there any place ( besides channel 5 ) that I can...

Closed Captioning not working when playing back recordings

When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?

piqpst by Neighbour
  • 86 Views
  • 2 replies
  • 0 kudos

Part of show missing

Big Brother Canada Season 12, Episode 28: The recording time shows 1hr33mins and it stopped recording an hour in. So, I tried to watch it On Demand and it stopped at the same spot. Very frustrating to watch the entire season and not be able to watch ...

DJ2017 by Just Moved In
  • 11 Views
  • 0 replies
  • 0 kudos

Shaw

I live in Medicine Hat Alberta. I have been a long time customer of Telus. We are currently being charged $270 for a TV and Internet Bundle. We have had Telus reach out to us on the phone and in person saying how ridiculous loyal customers paying tha...

McKee by Just Moved In
  • 39 Views
  • 1 replies
  • 0 kudos

All Recordings deleted after update

I have an Arris optik tv PVR box and I had been having issues with Recordings where the box would not record after a few weeks/months which made me have to restart the box by unplugging the Modem, PVR and Digital box and that would resolve the proble...

KJaswal by Organizer
  • 80 Views
  • 1 replies
  • 0 kudos

TelusTV-21T and sound issues

I recently switched over to the new TelusTV-21T boxes. Now I am having issues with the boxes reducing the sound. I have a Samsung TV. When I use the samsung tv app on the actual tv, the sound is fine. When I use the telus box, the sound is significan...

A_Ryan by Neighbour
  • 2943 Views
  • 16 replies
  • 2 kudos

Telus remote code for NTC TV?

Telus list states it’s 1268, but that doesn’t work. Help desk says oh it’s a new brand so too bad. has anyone else had success? What is telus timeline for fixing it?

Kiti63 by Neighbour
  • 241 Views
  • 5 replies
  • 0 kudos

Resolved! Telus and VPN

To all my fellow traveIers.... everyone enjoying the fact that Telus shut down VPN access to Optik TV on February 13? This is ridiculous. We are paying for this service, we are using a Canadian VPN, why should we be denied access. Telus indicated it'...

Rocky3 by Rockstar
  • 1163 Views
  • 3 replies
  • 2 kudos

recordings

Now a new bug, to me at least. A one hour recording time shown and the show stops playing at 1/3rd of the way when fast forward button pressed. restarted several times and gave up. Things should be getting better, but against all odds they are gettin...

Rocky3 by Rockstar
  • 389 Views
  • 8 replies
  • 0 kudos
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