Hello,
There are so many problems, I don't even know where to start.
I'm 5 weeks into my Pik TV trial. I've been trying it in my cell phone, in web browsers (PC), and in my Android box (not a Pik TV box).
The cell phone was the simplest to fix. After installing the app I couldn't make it follow the screen rotation. So I had a tiny little image in portrait mode only. I searched the web, found many similar comments/complaints, read the recommendations... uninstalled the app, re-installed it, and the problem is gone. But honestly, I haven't used it much, so I don't really know if it has any other problems.
In the browser it's much worse. Firefox shows me the guides and descriptions, but once I hit "play", the screen goes blank and all I see is the spinning icon at the center. Chrome does "work". I open the guide, navigate through a couple of screens to find what I want, then click on "play" - then I rant in frustration because I remember what happens next. "You need Adobe Flash Player". Well, Flash Player is installed, it's up-to-date, and I already added the Pik Tv address to the exception list, but it keeps asking me to allow Flash Player to run. Every time. So I click on "Allow", and it gets back to the initial screen. And there I go through all screens again until I find what I want. Frustrating, to say the least.
On top of that, I was "kicked out" of a program once or twice with some error message. Can't remember now what it was. And earlier this week the program wouldn't load at all, all I had was a blank screen. I tried a few different things, and finally got it back online after I deleted the browser cookies.
By the way... Flash Player is obsolete, unsafe, and due to be decommissioned next year. Are we going to have to wait until then to have an updated technology?
The worst of all is the Android box. For starters... the login screen won't "read" the screen orientation properly, and besides keeping the image small (in portrait mode, while the screen is in landscape), more than half of it is blank. I couldn't see where to click to type my user name and password. So I installed a third-party app to fool Pik Tv into thinking the screen was like whatever it was expecting. And logged in.
I had the Android box connected through its own wifi to my personal router, which in turn is connected to Telus' modem (which is bridged) through an ethernet cable. Several different errors would come up every few minutes - totally unusable. Then I hooked the box to an external wifi adapter that improved the connection quite a bit, and I have a lot less errors now, but still enough to cause big frustration.
While using it, well... there's no support for scrolling. I need to use both hands to scroll through the program grids, it's quite cumbersome. Then in the middle of a show... boom. It just goes back to the show details, with no message or warning. Then later, in the middle of another show... boom. "Sorry, an error occurred - please try again later". Then later, in the middle of another show... boom. "You can only watch this while connected to your internet at home" (and I begin to lose my temper - where do you think I am, stupid little app?). And these are usually cartoons. I haven't watched a full movie yet, I would be really mad if I had that kind of annoyance while watching a movie. For each of those errors, I usually click on "play" again and it resumes playing - so why the error messages to begin with?
Today, the final straw... Let's see how a modern movie looks and sounds like. I turned on the AVR to check what kind of audio stream I would get (because the movie details don't show that "little" detail). Guess what? "This content can't be played in a jailbroken device". What the... ???
I guess I'm going to cancel the service at the end of the trial. Unless they can fix all that in less than a month.
Regards,
Vini
