Home internet error message

I just got my Pik TV box yesterday, and the only issue I can see (although a big one!) is that several channels have a house icon with a slash through it and I can not view these channels. I get the error message stated in my subject line.
I am connected to my home wifi, and when I go to settings it states I am connected at home.
I can view these channels fine from my phone, but not on the Android box.
I tried connecting to my 2.4Ghz, 5Ghz and Telus Wi-Fi boosters, and not one of those options rendered the channels watchable.
This is frustrating. Please help. I can not use an Ethernet cable, the box is too far from my router. I do not have another router only the Telus one.
Thank you
Community Power User
Community Power User

See answer here

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