Global BC HD 104 frozen as well as No stream on startup

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Highlighted
Connector

I got PIK TV activated about 2 weeks ago.

 

I have two very annoying problems.

 

First is the No Video / Audio OK problem.  I believe it was supposed to be fixed by latest firmware but I have latest firmware/app.  I have Android security patch level March 1 2017.  And in the play store, PIK TV app doesn't have the update option.  So I believe I'm all up to date.  But on most startup, it take about 5-10 minutes of being on before flipping channels fixes the video.  If flipping right away fixed it, it'd be less of a concern.

 

Second concern is with channel 104 only.  It freezes now.  Wasn't doing that initially.  When Video is working, going to channel 104 display what is currently live for about 1 second, and then video freezes.  Audio continues for another minute or two before dropping out completely.  Flipping channels starts the same process again.

 

Any ideas/suggestions?

 

 

Highlighted
CPU Alum
CPU Alum

How fast is your internet connection?

  • do you have others in the house that is on the internet?
  • do you have any survellience cameras that is competing with the bandwidth?
Highlighted
Connector

For whatever reason, the problem with 104 seems to have fixed itself today.  No video stream on startup still exists.

Highlighted
Connector

I updated probably same time you posted.  Problem with 104 resolved itself this morning.  Not sure why.

 

I have Internet 50 and nothing competing for bandwidth.

 

Just the blackout at startup.  Are users still experiencing this problem even with the latest firmware?

Highlighted
Community Power User
Community Power User
There was some issues a few weeks ago with some channels on the Telus backend. Perhaps the gremlin re-appeared.

As for the no video, do you have another TV or Monitor with HDMI? Test it on another device and see if you can replicate the issue. I don’t have any problem as you describe on my PikTV device.

Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.