Global BC HD 104 frozen as well as No stream on startup

[Mashimaro]

I got PIK TV activated about 2 weeks ago.

I have two very annoying problems.

First is the No Video / Audio OK problem.  I believe it was supposed to be fixed by latest firmware but I have latest firmware/app.  I have Android security patch level March 1 2017.  And in the play store, PIK TV app doesn't have the update option.  So I believe I'm all up to date.  But on most startup, it take about 5-10 minutes of being on before flipping channels fixes the video.  If flipping right away fixed it, it'd be less of a concern.

Second concern is with channel 104 only.  It freezes now.  Wasn't doing that initially.  When Video is working, going to channel 104 display what is currently live for about 1 second, and then video freezes.  Audio continues for another minute or two before dropping out completely.  Flipping channels starts the same process again.

Any ideas/suggestions?

[xl]

How fast is your internet connection?

• do you have others in the house that is on the internet?
• do you have any survellience cameras that is competing with the bandwidth?

[Mashimaro]

I updated probably same time you posted.  Problem with 104 resolved itself this morning.  Not sure why.

I have Internet 50 and nothing competing for bandwidth.

Just the blackout at startup.  Are users still experiencing this problem even with the latest firmware?

[WestCoasterBC · Accepted solution]

There was some issues a few weeks ago with some channels on the Telus backend. Perhaps the gremlin re-appeared.

As for the no video, do you have another TV or Monitor with HDMI? Test it on another device and see if you can replicate the issue. I don’t have any problem as you describe on my PikTV device.

[Mashimaro]

For whatever reason, the problem with 104 seems to have fixed itself today.  No video stream on startup still exists.