Can you use PIik TV immediately?

[Shawna1]

I just recently purchased Pik TV and was wanting to know if you supposed to be able to acccess it immediately as when i try to log into it on any device via phone or computer it wont let me and wont work, can anyone help?

[NFtoBC]

I believe you first set up your account by contacting Telus. To my knowledge it can’t be accessed before it is provisioned to your account.

[KHR · Accepted solution]

Hi @Shawna1 

Are you an existing TELUS internet customer or are you new and still waiting on your installation? If you're an existing customer, you should have access to Pik TV by now, but you'll need to make sure that your My TELUS account is setup (you can do it from www.telus.com/mytelus).

If you're a new TELUS customer, you may have to wait until your internet is installed.