May
The Browser version will not let me login in. Sometimes it leads me to the log in page, but after typing in all the info and click login in, it leads me right back to homepage. Tried using both Safari and Chrome, and it is not working on either browser. I have also tried logging in onto my Telus and find the link to Pik TV there and the same issue appeared. Would not let me login in, therefore can't watch any shows or live TV. Need help ASAP Thanks!
Solved! Go to Solution.
May - last edited May
Hi @lzrvancity
Do you have 3rd party cookies enabled? You should have seen a pop-up to enable cookies the first time logging into the new browser - please note that cookies are off by default when using Chrome Incognito mode or Safari Private Browsing.
If your My TELUS username and password aren't working to access My TELUS (www.telus.com/mytelus), then you may need to reset your username or password.
May
Hi @lzrvancity I was able to find this link to help you troubleshoot for when having issues to login to Pik TV. Hope this helps you solve your issue. https://www.telus.com/en/tv/pik?linktype=ge-mobilenav
May - last edited May
Hi @lzrvancity
Do you have 3rd party cookies enabled? You should have seen a pop-up to enable cookies the first time logging into the new browser - please note that cookies are off by default when using Chrome Incognito mode or Safari Private Browsing.
If your My TELUS username and password aren't working to access My TELUS (www.telus.com/mytelus), then you may need to reset your username or password.
October
Same problem. Can not login to Pik TV even with 3rd party cookies enabled on several browsers all up to date. The Optiktv login does not work either.
Whats up?
May
May
May - last edited May
Hi @Scoots
This workaround may work for a short amount of time, but the Optik TV apps will be undergoing similar updates in a few weeks, exact date still to be announced, and the workaround won't work after that.
Based on what you describe, it looks like your account wasn't created properly to access the new versions of the Pik TV app. In order to resolve this, you'll need to get in touch with a TELUS agent directly. If the telephone wait times are high (there's a contact us link at the bottom of this page), I'd recommend using the chat function at the bottom right hand corner of telus.com/tvsupport or reaching out to our social media team on twitter.
May
May
May
Use onthego.telus.com as a workaround - Support say it's a known issue they are working on.