I received an emailed PIK TV promotion and ordered it. But now, customer services is saying that I need either Optic TV or fiber Ethernet to qualify for PIK TV which is contrary to the email they sent me. I currently subscribed to Telus 50Mbps Ethernet.
I am totally confused, can someone from Telus clarify this?
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To check the status of my order, I called Telus and got hold of someone oversea and she told me that I need to subscribe to Optik TV first in order to qualify for PIK TV and I told her that is not correct but she insisted. Later, called another number and got someone located in Canada, she could not see my order and made another order. An hour later, she phone me back and told me she can not get my order to go through because I need fiber internet.
I am totally confused
Is Optik available to you?
There may be some areas in Telus’ footprint which do not have sufficient backbone bandwidth to deliver TV and Internet.