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CBC Channel 100 Not Included in "Subscribed" Channels on TV Box

ShawnGalbraith
Neighbour

Hello;

 

I noticed my Pik TV Box at home does not have Channel 100 (CBC) as a "Subscribed" channel, but it is available on the mobile app.  Can anyone help understand why it's not available on my Pik TV Box?

3 REPLIES 3

NFtoBC
Community Power User
Community Power User

What error message do you see?

 

NFtoBC
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It shows as a locked channel that I must subscribe to to use.

Sent from my iPhone

NFtoBC
Community Power User
Community Power User

If you are getting this error, and your PikTV device is connected to your Telus Gateway/ router by Ethernet or Wi-Fi, then you will most likely need to contact a Telus, as it is one of the basic channels. 

NFtoBC
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