Today is the first time we've had any major issue with the Pik TV app for Apple TV (have been using it for over one year). When a channel is selected, there is audio but no video at all - black screen. No changes have been made to the Apple TV recently and other apps still working fine.
I tried getting out of the Apple Single Sign-in as advised, and also have deleted and reinstalled the app, restarted Apple TV, unplugged - all the usual and recommended things. Telus needs to fix their Pik TV app for Apple TV
Update: Disabling the Apple single sign-in and logging in with the Pik TV app did not resolve the issue yesterday. However, several hours later, tried Pik TV app again and the video issue had spontaneously resolved. Still streaming today...
same response and commitment to get back to me...so reading all of these comments one can easily see that Telus is well aware of this issue, has been for many months, but when I called five days ago they were dumbfounded, never heard of the issue and upsold me on a faster ethernet delivery.
for all the posters that have this issue which appears to be unresolved....where do you or did you go for a replacement? We like the limited number of stations that one can subscribe to so a full cable spectrum is not of interest...are there other Apps for an apple TV of do you need to replace the Apple TV with a Roku for similar?
Our PIk has worked flawless until this issue and a few others arose (multiple stream and others)
Clearly the App is buggy and it appears that Telus is not willing to or cannot correct the problem
spoke to a senior wireless technical guy at Apple Canada....we tried the Sign out procedure mentioned in this thread but ...BS. He said they will flag the problem but as all other apps are working they're opinion is that is a Telus issue but, as posted here by others, Telus is dodging the issue. Like others here, I was told by Telus Tech they would elevate the issue and get back to me in 24/48 hours...not holding my breath.
Time to look elsewhere for phone/internet/TV
Glad to hear they acknowledge the issue…..in the interim we’ve installed PIK on our large Sony Smart tv (Android/google) and is working well although for our small kitchen tv no such luck as the second Apple TV is the only access point for that little dumb tv.
we will be seeking some prorated reduction in costs for lack of service, now six days in. And to think I was talked into upgrading the internet package as the proposed solution…silly me.
here’s hoping they can solve this….for us PIK worked just two weeks ago
I have Telus gigabit fibre internet, an Apple TV running the Pik tv app version1.6.1 and I am trying to watch the Oiler game. The live feed keeps freezing for 5 seconds (sound keeps going) then the picture speeds up to sync back with the sound. Every other app works flawlessly. This problem has not been fixed by Telus. Time to switch to Shaw
The only way I have found to sucessfully stream PikTV is either;-
1. use the Android TV application. I have a sony TV that is android 7 based and the app works flawlessly
2. stream via a web browser on a PC
The apple apps - both on the AppleTV and iPad are broken and Telus refuses to accept responsibility, blaming their implementation partner who developed the app, or blaming Apple... TELUS IF YOU'RE WATCHING THIS THREAD - SHAME ON YOU for not stepping up and addressing this issue with your service delivery!