Broken Apple version of Pik tv app
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That's not support... And it doesn't work....
Some help in finding a resolution would be great!
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PiktTv on my AppleTV runs as smooh as butter. Using the latest release and using a wifi connection. Have you done an uninstall, restart the Apple TV then install the app?
Are you using a hard wired or wireless connection.
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Hi @AbBowhunter
I think this is related to a bug with Apple's Zero Sign On. The workaround right now, if prompted for your TV provider during the reset/install process, select ‘Do not allow’.
If your Apple TV is already set up and you're having trouble with the Pik TV app, go to the Apple TV Home Screen, then navigate to Settings -> Users and Accounts -> Apple TV Accounts -> TV Provider -> Sign Out
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Wonder when I'm going to be able to watch tv again?
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The App works fine on my Apple TV, and that of many other folks. After base troubleshooting, replacing the device is a reasonable step.
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So, the fix from Telus was to send out a replacement Apple TV unit. And guess what. It's still broken. Hey @telus fix your broken crap!
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Same here, only the Pik app is busted (seemingly when they changed to the purple icon).
Other apps like Global/CTV can steam live TV without issue.
I get it works fine for some people, that's cool. But there's enough of us complaining that it doesn't work, that there must be an issue.
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Also, if anyone from Telus is even reading this.. I'm happy to help troubleshoot with someone who actually knows what they're doing.
I can pull logs from the AppleTV if you need, and am happy to be tossed into any kind of beta/testflight program you may have.
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Our app development team is aware of the issue and working to resolve it. It's not widespread, but I know that's of no consolation if it's not working for you. My apologies and thanks for your patience.
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If they are so aware of the issue why hasn't it been fixed yet? No matter how you cut it. It's craptastic service from Telus. Seems to be the new normal....
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Maybe because it is an intermittent issue, and not happening to all? PikTV works fine on my Apple TV of a few years age.
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"and not happening to all?"
No, it's happening to me as well.
Wasn't happening before this latest version, and now the AppleTV is useless.
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For what it's worth, I have the same problem. PikTv is unwatchable on two different apple tv's (one brand new) and my ipads, all other streaming apps (netflix, stacktv, prime, crave, plex, disney, etc) work fine.
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I just got off the phone with Telus and they claimed that they only get a call about once a week saying there is problems with Pik... sounds like more calls need to happen.
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Doubtful, most people probably give up on hold. Support over the phone is atrocious.
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So if the team is aware, can we expect a fix or do I need to resign PikTV ? because for now it’s completely unwatchable.
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The agent admitted it is the app that is at fault.
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Today is the first time we've had any major issue with the Pik TV app for Apple TV (have been using it for over one year). When a channel is selected, there is audio but no video at all - black screen. No changes have been made to the Apple TV recently and other apps still working fine.
I tried getting out of the Apple Single Sign-in as advised, and also have deleted and reinstalled the app, restarted Apple TV, unplugged - all the usual and recommended things. Telus needs to fix their Pik TV app for Apple TV
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