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Black screen on iPhone

dominicl
Advisor
Anyone else having this issue? On Pik TV app version 2.2.0 (latest) for iPhone, I can see the channel guide, and I can hear the audio, but the video stays black. (I’m using iPhone XR)
1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

iPhone 11, latest Pik 2.20 seems to be working fine for me. Are you using the latest version of iOS also?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

3 REPLIES 3

Nighthawk
Community Power User
Community Power User

iPhone 11, latest Pik 2.20 seems to be working fine for me. Are you using the latest version of iOS also?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

I’m on iOS 13.4.1, will try the 13.5 update.

I just noticed it works when I choose a channel on the home page, but fails when I go through the guide. (Using CTV channel to compare)

dominicl
Advisor
It’s working now. Not sure what fixed it.