Thanks for bringing this to our attention! It looks like there is an issue with how the channels are being populated online, and not all of them are showing up. Our technical team is aware of the issue and is working on a resolution. Unfortunately, I don't have an ETA for when this will be resolved, but for now you can either use the chat function on telus.com or call 604-310-MYTV (6988) to update your channel selections.
Thanks for your patience!
It looks like the issue has been resolved, so you should be able to update your channels via online self-serve now if you didn't get a chance yesterday via chat or call-in. Thanks for your patience!
I can't get ANY channels to load. Tried for several days now. So I came to this thread, clicked on the link you just posted and it fails to load too. Unbelievable. Why can't Telus, a technology company, provide a website that works, for their customers? Now what? I would like to LOOK at my options and not call in to try to figure out what we want.
My apologies! Punctuation got in the way of my hyperlink - and the period at the end of my sentence messed up the URL. If you'd like to visit TELUS' website, visit https://telus.com If you'd like to see what channels are available on Pik, please visit https://telus.com/pikchannels If you'd like to log in to your My TELUS account, please visit https://telus.com/mytelus
Would love to try and help you troubleshoot what you mean by "I can't get ANY channels to load". Do you mean you can't watch anything within the Pik TV app? What device are you watching on? Are you connected to your home internet? Or are you having trouble selecting new channels within My TELUS?