Is there really a $25 charge for swapping one channel for another with PikTV subscription?
In My TELUS I've unselected TLC and selected History. After confirming I've received this email:
Order confirmation number: XXXXX
Transaction date and time: October 09, 2018 00:00 PM MDT
Type of change made: Channel Subscription Change
Is this $25 "change cost" normal? The Telus support article about changing channels in subscription doesn't say anything about this extra cost.
Was this done within a month of a previous change, or creation of the account? There are frequently additional charges for making changes in short order after another change.
I was unaware of such a fee and agree that the documentation provided. by Telus does not clearly indicate one would be charged. Since I expect you will be doing more research on the issue, please share what you learn!
I just changed channels in August online. I was never charged a fee for the swap on my September bill. Ive also never heard of any charge for channel changes, nor did one display in the online order shopping cart.
I took a look at the automated email I received after the change, and it says the same thing your message did! ( I never even noticed it)
The only rule on it I found around channel changes is located here: https://www.telus.com/en/ab/support/article/switch-pik-tv-channel-subscriptions It just says when you change channels you are locked into the selection for 30 days. So, probably nothing to worry about at least.