Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Internet down

Our internet has been down all day, it says that it is connected but nothing it working.

Tfisher1 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Optik TV green screen/screensaver every 15 mins

While actively watching content the box will revert to a green screen approx. every 15 minutes and we have to click it off, this seems to be a new phenomenon as I don't recall this ever happening before. I tried looking in menus to see if there was s...

PVR constantly freezing

It’s happening while watching live tv as well as recordings. Very frustrating. Solutions? Do I need newer equipment? My pvr is not that far away from the router/modem.

Problems with Optik App

Can anyone tell me why I can’t seem to get the Optik app to work on my iPad? I’ve tried all the usual things. I keep getting this:

Miso193 by Just Moved In
  • 2 replies
  • 0 kudos

Optik TV from a browser sucks big-time.

Long-time Telus user here: When you fire up a browser (Chrome on MacOS Monterey for me - but it has been going on for a while now) the experience is really, really, really BAD. Firstly, just opening up the page gives an error "Something unexpected ha...

thewils by Just Moved In
  • 3 replies
  • 0 kudos

Missing Episodes

Hello, The most recent episodes of Naked and Afraid XL seem to be missing for viewing On Demand. Thank you

Geli18 by Just Moved In
  • 1 replies
  • 0 kudos

Missing episode

On Demand is missing season 6 episode 23 (part 1 of the series finale) of Fresh Prince of Bel-Air. I tried using the chat to report it but the chat is down for home services. The phone number the chat said to use just rings busy. I'd really like to w...

Hohmnj1 by Just Moved In
  • 3 replies
  • 1 kudos