Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Why was the Holiday Countdown / Santa tracker removed?

The Telus twitter told me to ask here. I have been spending nearly a year trying to find out why the Holiday countdown was removed.For those who dont know what im talking about a few years back there used to be this app called Holiday Countdown which...

TheGuy by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Programming Slimline2 for New Sony TV

Just got a new Sony XR65A95L TV and can't get my Slimline2 remote to control both.Did a factory reset on the remoteFollowing the step-by-step guide:1. Pressed Options button till 2 green blinks2. Entered code 1466 and got 2 red blinks3. Pressed (and ...

gemosley by Friendly Neighbour
  • 10 replies
  • 0 kudos

Resolved! Watch a program while the PVR record a differnt program in HD

We are watching a television show in HD and we will get a message saying that we can no longer watch this program as another TV in the house is using HD. We figured out, that the PVR had just started recording a program, which interrupted the program...

sligard by Just Moved In
  • 3 replies
  • 0 kudos

"Your account login has failed"

We moved in two months ago and got the new android tv box. Since day 1 it has not worked. When we try to log in it just says 'your account login has failed'. Tech support has been 'troubleshooting' and could not fix it despite reprovisioning the acco...

Noffica by Organizer
  • 22 replies
  • 0 kudos

Wireless Digital Box

I'm in an older home & my digital box & PVR box are connected to an older modem via the coaxial cables in the wall. My one digital box died. It was a CIS330 model. Telus said they no longer exist & sent me a new 4K Wireless digital box but it cannot ...