Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 59811 Views
  • 192 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43737 Views
  • 43 replies
  • 7 kudos

Why does TTV+ Freeze Frequently?

* My TTV+ freezes frequently. It appears to happen more often than not on Live Streaming channels. Many of which I don't not wish to see/select. However, if My Favorites function was "functional" - an ongoing frustrating issue (sorry I digress) cover...

Resolved! Why Does Home Screen Stay On?

When I power up TTV+ the Home Screen appears and stays on "forever" unless you select something or use back button.Why does it even appear and not just go to last viewed channel or format?Or alternatively appear for a few seconds only?!If I wanted to...

Extending 90 day recording limit

So last year on this forum TELUS said that an increases of the 90 day recording retention would happen next year; that is in 2024. Well 9 months in and still sitting at a pitiful 90 days, so when is it being increased?

MrSL by Leader
  • 1004 Views
  • 4 replies
  • 0 kudos

Resolved! Losing channels

OWN, OLN and NASA channels are being removed from the channel lineup. What will be replacing them? If nothing, when will we see a bill reduction?

Legacy account

Hi I'm currently a legacy account holder and Telus is doing their best to try and make me give this account up and change to a newer more expensive plan. To have all the channels I have now I would have to add many more bundles just to get what I hav...

jstooch by Neighbour
  • 490 Views
  • 1 replies
  • 0 kudos

new TV+ Optik box

Just got the new TV+ Optik box required since we added Disney+ to our subscription. I went to add some recordings and the message that "to add this feature to your plan, visit telus.com/recordings to chat with an online agent" First, as this is an up...

Sherrye by Neighbour
  • 788 Views
  • 3 replies
  • 0 kudos

Resolved! Access to Apple TV+ and Disney+

Is it possible to access Apple TV+ (468) and Disney+ (470) without a TELUS subscription? I already directly pay for these subscriptions Netflix (422) and Amazon Prime (424) are available without TELUS subscriptions...why not Apple TV+ and Disney+ ? t...

verne by Neighbour
  • 892 Views
  • 2 replies
  • 0 kudos

Resolved! (ERR_AGL) TELUS Tv+ error messages

I have reset my password many times thinking that would help, but still keep getting LOGIN FAILED Sorry an error has occurred. Please try again later. (ERR_AGL). Very frustrating! Telus TV+ is unreliable.

JenF by Neighbour
  • 730 Views
  • 1 replies
  • 0 kudos
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