Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 53367 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41335 Views
  • 43 replies
  • 7 kudos

just signed up for telus

so i just signed up for telus internet and tv services i got the free tv my appointment for setup isent untill sept 3 as i dont move till the 1st my question is when do they send the tv and the tv box ? i realized after i confirmed everything i dont ...

TelusTV+ 21T tuner restart after power loss

So the power is lost a number of times and it is like pulling hens teeth to restart the tuner.AC power back on for hours along with internet, "no signal" blue scree. push button on front, nothing happens.unplug power, 5, 10, 30, 60 seconds, replug an...

Rocky3 by All-Star
  • 597 Views
  • 2 replies
  • 0 kudos

My Favourite channels

why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels

GAM by Coach
  • 3702 Views
  • 43 replies
  • 0 kudos

Telus optic remote flashing white

Hello, Our Telus Optic remote is flashing white. It is the remote with the input button on the left and the power button on the right. We have gone through the troubleshooting and been unsuccessful. Any advice?

Nworbdk by Neighbour
  • 1645 Views
  • 3 replies
  • 0 kudos

Resolved! Master chef Australia

My husband and I have been watching Masterchef Australia on demand for the last month and suddenly tonight we can’t find it anywhere. Has it been removed?

ALB by Neighbour
  • 857 Views
  • 4 replies
  • 0 kudos

telustvplus freezes when skipping forward

Why does telustvplus freeze when skipping forward? If I pause a program while watching on my computer and then try to skip ahead the app will freeze almost everytime. This is extremely annoying as the only way to exit is to close app and start over a...

TR7 by Helpful Neighbour
  • 1425 Views
  • 10 replies
  • 0 kudos

Pik TV on Roku

Is there an update on if/when Pik TV will be available using Roku?

kmw2020 by Neighbour
  • 462 Views
  • 1 replies
  • 0 kudos

Exorbitant First Bill - On Account Number Not Provided to Me

I have tried getting through to a person, but to no avail... I had previously logged a complaint about the my Business TV invoice. The original account number for TV that I was given was 2400XXXXX. TV service started on May 16th, and checking regular...

dkolot by Neighbour
  • 592 Views
  • 3 replies
  • 0 kudos
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