Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 9084 Views
  • 67 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 20840 Views
  • 43 replies
  • 5 kudos

Dateline scheduled recording and on demand

I consistently have issues with getting NBC Dateline recorded properly as a series.It was set to record on Dec 29 at 7pm on ch 260 for 2 hoursWhen I watch the recording, it started 2 hours late, and recorded the news for 1 hour and then the Tonight S...

RobG3987 by Ambassador
  • 3134 Views
  • 28 replies
  • 0 kudos

PVR not activated

Hi, newer Telus wifi and TV customer , all set up except pvr. When I try record on remote it shows on screen ‘you are not subscribed to recordings. Call 310-mytv to activate’i called the number and got virtual assistant , all I receive is text messag...

Steven4 by Just Moved In
  • 539 Views
  • 1 replies
  • 0 kudos

Series not recording!!

Hello, we just switched to Telus, and all of a sudden I cannot record Global morning news (channel 104) as a series. I can record individually, I can record other programs in the same time, I can series record literally everything else it seems EXCEP...

Steve86 by Just Moved In
  • 930 Views
  • 6 replies
  • 0 kudos

My Telus Manage Optik TV Blank

I am a new subscriber and go into My Telus app (or on the web) and I try to go to manage my Optik TV however it just comes up with a blank screen. All the footer and header parts of the webpage are there, but there is no content about actually managi...

Bulk Series Delete - Care to comment?

Anyone from Telus care to comment on a post from +3 weeks ago? ZERO response so far... pitiful! @Ann3posted: https://forum.telus.com/t5/Optik-TV/Erase-multiple-recordings/m-p/143148#M13134 to follow on... I recently deleted a 'Series Recording' . BBC...

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MrSL by Leader
  • 1152 Views
  • 7 replies
  • 1 kudos

TELUS TV+ Remote AV Receiver Power Control

Hi, new to TELUS TV+. So far so good. I got the remote to control my Sony TV and change the volume on my Pioneer av receiver. When I hit the power button on the remote, the TV shura off, but not the av receiver. Is there a way to fix/program this?

MikeyR by Neighbour
  • 715 Views
  • 4 replies
  • 0 kudos

Not what I was promised

Dave from Telus called to inform me that Telus now had fibre optics in my neighborhood, WestSprings Calgary. He said that if I was one of the first 1000 customers to sign up I would get a really good deal on a 2 year contract plus an added $300 credi...

Telus Tv box

I can't log in, It didn't sign in automatically so i have to sign in manually. Everytime I try it just says login failed even I already put the right email and password. I tried doing it on my phone and computer still login failed

Recording never play back

We have only had Telus for 2weeks now but have not had success with any recordings. On the app it shows that we have recordings but I can only play a few of them back. On the tv I have not been able to play back a single recording. When we look for t...

Indy39 by Just Moved In
  • 527 Views
  • 2 replies
  • 0 kudos