Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
https://www.telus.com/en/ab/support/article/pik-tv-is-getting-an-upgrade-rsvp?intcmp=tcom_home_ban_ffh_Pik_Promo_us_BTL_PikTVUpgradeXP_Feb22 In information in the above link states that:1. The existing Pik TV Media Box will be replaced with a brand n...
Recently, our previous TELUS STB has been replaced with IPV6015. Now when everything is turned off, then turned on, the Samsung TV can no longer detect the LG soundbar as a receiver and the speaker settings on the Samsung TV select "TV Speakers" by d...
The audio of all CBC channels is glitching in and out for weeks now. Sooooo annoying! How to fix it?
For the last couple of years, we have been seeing more and more channels being discontinued and our bills increasing. When will we get to see more channels added to the various theme packs? I’m getting pretty tired of just seeing CTV or CBC content. ...
Any chance Telus will come out with illuminated Optic remotes? Not having them light up makes for awkward use in dim lights.
I Telus denying access to Fox News? I can’t PVR their programs nor do I have access when is sign in to the app using my Telus login.
I recently bought a Sony BRAVIA TV, and initial setup was a breeze. However, due to an issue with Google Home controls, I performed a factory reset of the TV. It lost the ability to control the OptikTV set top box. After I managed to get that reconfi...
I was promised that my existing Crave account could be linked to Telus. This was one of the reasons I switched providers. However, after several hours of technical assistance apparently I can not. One must create a new Crave account to have it work w...
I have been seeing shows that are recording even though I did not schedule them. There are rented and purchased shows appearing without my permission. What would cause this?
I have Pik loaded on an android TV box (NVIDIA Shield) and it also pops up "No Internet" when I launch the app, there's no way to continue past that point. I also have the Pik App on my phone and I get an error message pop up that says "No Internet C...
