Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 51318 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40350 Views
  • 43 replies
  • 7 kudos

Resolved! Watch recordings with new Telus TV+ on computer with browser

The Telus website for the new Telus TV+ service shows that recordings can be viewed on a browser on a computer: "If you have the Recordings bundle included as part of your Optik TV combo, you can also initiate playback of your recorded programs from ...

rt1 by Friendly Neighbour
  • 9729 Views
  • 7 replies
  • 0 kudos

New Telus Tv+ pauses automatically since update

Since the January update of Telus TV+ rolled out on the Telus TV Digital Box, live TV pauses intermittently even though I don't touch the remote control. As soon as I press play, it continues again indefinitely and I never get the Loading Circle like...

Herc by Friendly Neighbour
  • 4020 Views
  • 6 replies
  • 0 kudos

Resolved! Programming

Does the endless onslaught of Christmas movies ever end? It’s getting offensive. Kind of like they don’t value their customers!

Resolved! New 01-24-23 Telus Tv Plus Update won't install

Hi, I went to the Google Play Store to install the new Telus Tv Plus update you just released on 01-24-23, but it said it is not available for my android phone. I am running a Samsung Galaxy A52-5g phone. I was able to install the Telus Tv Plus updat...

Missing or wrong episodes

Many times when I am watching on demand shows, the new episodes sometimes take a few weeks to upload or are missing and recently I found the wrong episode for the wrong series...Example Slice Below Deck S10 Ep9 is actually an episode of Below Deck Ad...

Shambles by Neighbour
  • 2129 Views
  • 2 replies
  • 0 kudos

Chanel 100 glitching

CBUTDT channel has been glitching cutting out sound last couple weeks

Missing episode VOD

VOD is still missing latest episode of MTVs The Challenge: Ride or Dies "Knot a Problem" from Jan.18, 2023.

Resolved! wireless digital box

I got a small 24” TV set for my exercise machine. It is our third TV for our house. I was thinking of getting a digital box from Telus. I haven’t done it since their sight said 40 minutes for the waiting time. I am now thinking of getting own digital...

Shikyo by Organizer
  • 8033 Views
  • 11 replies
  • 0 kudos

Resolved! amazon firestick and optik app

There appears to be no way to install the Optik TV app on a firestick. i have tried every trick I can think of. With a lot of people including myself signing up for Starlink for our RV's this is a pain in ass. I notice the competitor, Shaw has an app...

telcoman by Friendly Neighbour
  • 10724 Views
  • 1 replies
  • 1 kudos
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