Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 18955 Views
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 25957 Views
  • 43 replies
  • 7 kudos

Starstruck - episodes not working on demand

Hi - I’ve been trying to watch episode 5 Starstruck through on demand (crave hbo) but it doesn’t load and says unable to play video. Episode 6 seems to be the same. Wondering if this needs to be fixed or if it’s an issue on my end. Seems like other s...

Millie1 by Just Moved In
  • 1727 Views
  • 4 replies
  • 0 kudos

Optik TV On Demand

I noticed this week that "Dune" (2021) is no longer available to rent although you can view a preview or purchase it. Has anyone else noticed this? I've tried doing a search to no avail.

DMT by Organizer
  • 1584 Views
  • 2 replies
  • 0 kudos

Optik TV

When will there be availability for Optik TV on 10th Ave. New Westminster B. C.? We have Fibre optic into the house.

CFenn by Just Moved In
  • 867 Views
  • 0 replies
  • 0 kudos

Problem acquiring license error: 0x80000002 for crave content via Samsung TV

My package includes Crave tv but when I used my brand new Samsung to watch OpticTv I have licencing problem. When I go to channel 404 I can't see any Crave content. I always get On Demand the message Problem acquiring license: 0x80000002 pops up. But...

bwot by Just Moved In
  • 7418 Views
  • 6 replies
  • 0 kudos

Missing Episode

Episode 7 of Station Eleven has been missing for a week. Episodes 1-6, 8 and 9 are there but no episode 7.

On demand

HBO max on demand Station Eleven is missing episode s1e7. E1 to 6, 8 and 9 are there, can anyone pls confirm ?

Blanket by Just Moved In
  • 1559 Views
  • 3 replies
  • 1 kudos

Resolved! Airplay

Can I not watch optic tv on Apple box using iPhone airplay and optic tv app. Get error sorry playback is not available

Spike77 by Just Moved In
  • 4384 Views
  • 3 replies
  • 0 kudos

HBO and Crave

Is it possible to watch HBO and Crave that’s included in my Optik pkg from another country?

Schentag by Just Moved In
  • 941 Views
  • 1 replies
  • 0 kudos

Is there any way for me to watch my shows at the cottage with no internet

I am trying to download my favourite shows on Optik to a computer or save to a dvd so I can watch them when I am at my cottage with no internet access. Is there any humanly possible way to do this? I can record the shows to my dvr on my tv, but I nee...

jnetvan by Just Moved In
  • 2629 Views
  • 1 replies
  • 0 kudos

Wireless optik TV box freezing on projector screen output

We have a projector screen & 20ft HDMI cord connecting from projector to wireless optik tv box, channels freeze when trying to watch. You can hear what’s playing but the picture is frozen.Ideas on what’s going on?

Friendliest neighbours