Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Unable to record on Optik TV PVR

I have scheduled recordings that are no getting recorded into my PVR.I have restarted my Optik box through the settings panel. I have also unplugged, left it unplugged for 10 minutes, then replug it. So far no solution on how to fix my recordings not...

FrancisLi by Friendly Neighbour
  • 10 replies
  • 0 kudos

Problem with Optik 4K PVR VIP5662 and using Fiber Optic HDMI Cable

HelloAnyone using a Fiber Optic HDMI for longer cable runs? If so what brand and length? I have a new Epson HC 3800 4K Projector directly connected to a Telus 4 K PVR (VIP5662) using a Certified 4K 18gb (5 meter) HMDI cable, 4K Signal & picture is ex...

Optik tv on the go

Windows 19 and optik on the go..is totally glitchy...many problems for the past three years..tried updating lap top to a $4000 gaming unit thinking my laptop was buggered.didnt change...global app., CNN app. And my old service with Shaw..no issues......

RobbieBert by Helpful Neighbour
  • 3 replies
  • 0 kudos


Intermittently the t.v. picture will freeze and then Optik TV page is shown sayingTelevision signal has been lost.To restore service try the following1. check other channels2. check your Telus supplied equipment3. check internet connection 4. Yes res...

GSM by Just Moved In
  • 1 replies
  • 0 kudos

Optic TV when using remote PVR

Cannot change channels or make any changes when trying to change the channel on my PVR remote. It freezes says PVR is busy

Car by Just Moved In
  • 1 replies
  • 0 kudos

TV, French, movies.

I wasn't gonna say anything as the search for movies is already a bad experience, (life filter search as there is no upcoming movies search) but lately all I get is a bunch of foreign movies and even that is out of order.It used to be that after a se...

Just_LH by Ambassador
  • 5 replies
  • 0 kudos

Resolved! Default opening screen

When I turn on TV first thing that comes up is channel and PVR selections across the bottom. This is something that never used to happen months ago. This is very annoying. I just want my recordings to come up as it used to. How can I make this defaul...

WayneH by Just Moved In
  • 3 replies
  • 0 kudos

New Sony remote does everything but pause Telus tv

The pause button on the new Sony remote will not work for live tv or tv recordings. I have the VIP5662W model and a 2020 Sony XBR55X950H. Anyone able to help me out? I tried to program Telus remote to tv instead and step 1 says to set tv box volume t...

Aubrey by Just Moved In
  • 6 replies
  • 2 kudos


My remote only works sometimes .I have two TVs and in order to get the guide to change I have to move the remote Till I find The Sweet Spot that will make the PVR and the guide work .I've had the remote changed twice now, and replaced the batteries. ...

Slimline2 remote won't flash green holding OPTIONS button

I have been having issues with my remote not working properly for about the past month or so. First the volume stopped working, then the power for the tv stopped working. I searched to see how to reprogram it and went through with the instructions. T...

KimS by Just Moved In
  • 1 replies
  • 0 kudos