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Why can I watch Smithsonian Channel on my phone but not on my TV?

Blorchito
Organizer

Why can I watch Smithsonian Channel on my phone but not on my TV?

3 REPLIES 3

xray
Hero

What do you see when you go to the Smithsonian channel on your TV?

I get the "You are not subscribed to this channel" error message. Every time. But never a problem on my phone.

If you are subscribed to that channel then you need to contact Telus and get it sorted out.

Do you have more than 1 Optik box? If so is it the same on all of them?