Why can I watch Smithsonian Channel on my phone but not on my TV?
What do you see when you go to the Smithsonian channel on your TV?
I get the "You are not subscribed to this channel" error message. Every time. But never a problem on my phone.
If you are subscribed to that channel then you need to contact Telus and get it sorted out.
Do you have more than 1 Optik box? If so is it the same on all of them?