Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Scrolling to TV on demand, Crave TOD and down to Movies and specials it is only showing one movie Borderlands. No option to select any further categories. Had to select that movie and manually scroll up 70 selections to get to the one I wanted. STB h...
I have tried to order a digital box so we can enjoy our Disney + subscription on our main tv. Was told they aren’t available even though I was able to order one after being on hold for 2hrs on Jan 13. When will these be available so we can enjoy our ...
i used to be able to record shows in 704 History W and 705 History E, did telus take that away?
My Optik 4K Wireless Digital Box now is working like a charm: The first day, I fumbled with the box, something with the initial firmware isn't correct. It freezes some times.But some one told me to unplug my Wireless Router/Hub/Pods, after that I wai...
All the buttons on the remote control produced the number “4”! And the TV was stuck on Stingray. Sometimes I'd manage to switch to one of the other 2 working channels, but it'd come right back on Stingray.The main box in the living room (recorder) wa...
Am I the only one who has no problems connecting to optik tv in their house using an iPhone or iPad but it’s hit and miss with the Telus supplied android boxes. The apple devices can be further from the Wifi router but work faithfully. Can’t go back ...
Today (Feb 4) it is supposed to be showing the Toronto Raptors game but it is showing the Winnipeg Jets game which is supposed to be blacked out where I'm from...
I can’t complete the last step of changing my Optik tv (Telus TV+) premium channels online. I get to the point where I am asked to continue after changing my selections.But when I click continue, I get this message I've tried using different browsers...
I have tried to resolve an issue via a phone call. The agent could not resolve so I asked to be transfered to a supervisor. I was told this would mean up to an hour on hold. I do not have the time to wait and then explain this issue. I asked the agen...
On February 2, 2025 the current App version is 1.24.11.100 which was explained 24.11 means it was developed 2024 November. As App versions are not always changed with updates, Has there been any changes since? BTW the config version is 1729713008, co...
