This page on the Telus site is supposed to be to contact the Telus Management Escalation Team but it clearly does not appear to go to management but just another area of “customer service”. I received some nonsensical response telling me to contact Tech Support. Well, as mentioned to them. I already did, hence the need for escalation. My follow-up was just ignored by them. Anybody have success in escalating an issue and can suggest another method?
