Unable to record on Optik TV PVR (even after Telus assistant helped me)

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FrancisLi
Friendly Neighbour

My Optik TV PVR cannot record or do series recordings.

I contacted a Telus employee yesterday and they helped solve my issue remotely. However, after a few hours of my PVR working, it stopped working again. It will not record anything, and my series recordings just get ignored. 

Some troubleshooting I have tried:

 - Restart my optik box through settings

 - Unplugged and replugged my optik box

 - Select "First run & rerun" for series recording

 - Deleted old recordings to have over 90% free space

 - Both series and individual episodes will not record

 - My programs are still in the scheduled tab. 

 

Unfortunately, I don't think Telus customer support is open on the weekends. 

Any suggestions on how to fix this?

 

Thanks

NFtoBC
Community Power User
Community Power User

Customer support is indeed open on weekends.

 

NFtoBC
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xray
Guardian
Can you record a live program? If you can then you can rule out a hardware issue.
FrancisLi
Friendly Neighbour

I am unable to record a live program

xray
Guardian
Sounds like it might be a hard drive issue. Can you rewind live programs on CBC or any other channel that doesn't offer the Restart Show option?
KND57
Resident

I having same issue.  I’ve rebooted, checked wire connection. Was told power outages are causing problems.  It’s been going on for over a month.  Patience is wearing thin.