Are you trying to log in with the Optik TV user ID you set on the PVR? What error message are you seeing?
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When I started up with Telus TV, for some reason the verification messages on the TV wouldn’t come to my main email address. That resulted in my using one address and password for my Telus account and another for signing into the TV and the Telus TV app. I’ve never understood why and because I lost all my recordings twice, I just leave it that way.
Anytime I am asked for my email/password when signing into Apps on AppleTV where they want to know I have Telus as a TV provider, I have to use that “other” password/email combination.
I also had had to use yet another username/password combination for this site.
I’m only mentioning this, in case it has some relevance to this discussion.
Here is what I did to solve problem with Crave. I wanted to setup a new account anyways because my son guessed an old password I had and created master Crave account under his ID. I was bored tonight and thought I would reset my Optik TV account and could not figure out what was wrong so spent a few minutes researching.
First I found out that Apple iCloud accounts don't seem to work and will never get the email confirmation - use something like a gmail or outlook.com account instead.
Create or reset Optik TV account using the Optik TV receiver within the Menu options.
When you receive the email it will tell you to use the iPhone App, but that app no longer supports this method of login and only supports your real TELUS My Account. Therefore you cannot activate and the instructions don't make sense (the old IOS App let you select login type)
Use your computer and a web browser and go to Optik TV Account Login
Select the 2nd option Optik TV and then you will see an option to enter confirmation code.
Use this Optik TV account to login to crave or activate AppleTV app etc.
I prefer watching Crave on AppleTV vs. Optik Receiver because I find the interface better.
There is a new Optik TV app for AppleTV (which requires TELUS My Account login) and it can access crave and everything else on account but not sure how it works outside of home.
You should be able to access Crave on demand using iPad or iPhone Optik TV app, or support web browser I believe outside of home but not sure because Telus limits what can watch if on a different network.