04-21-2019 08:11 PM
We subscribed to Crave and now want to watch GOT away from our home. We are unable to login on Crave or Optik tv website.
04-21-2019 08:35 PM
Are you trying to log in with the Optik TV user ID you set on the PVR? What error message are you seeing?
04-21-2019 08:53 PM
04-21-2019 09:03 PM
I created the Optik tv account on the receiver and created the account with the confimation code.
Getting invalid username/password error on my pc and mobile device
04-21-2019 11:38 PM
Have you tried to login with your My Telus account credentials?
06-01-2019 02:16 AM
06-01-2019 11:54 AM
When I started up with Telus TV, for some reason the verification messages on the TV wouldn’t come to my main email address. That resulted in my using one address and password for my Telus account and another for signing into the TV and the Telus TV app. I’ve never understood why and because I lost all my recordings twice, I just leave it that way.
Anytime I am asked for my email/password when signing into Apps on AppleTV where they want to know I have Telus as a TV provider, I have to use that “other” password/email combination.
I also had had to use yet another username/password combination for this site.
I’m only mentioning this, in case it has some relevance to this discussion.
04-19-2020 11:48 PM
04-24-2020 10:33 PM
04-26-2020 12:00 AM
Here is what I did to solve problem with Crave. I wanted to setup a new account anyways because my son guessed an old password I had and created master Crave account under his ID. I was bored tonight and thought I would reset my Optik TV account and could not figure out what was wrong so spent a few minutes researching.
First I found out that Apple iCloud accounts don't seem to work and will never get the email confirmation - use something like a gmail or outlook.com account instead.
Create or reset Optik TV account using the Optik TV receiver within the Menu options.
When you receive the email it will tell you to use the iPhone App, but that app no longer supports this method of login and only supports your real TELUS My Account. Therefore you cannot activate and the instructions don't make sense (the old IOS App let you select login type)
Use your computer and a web browser and go to Optik TV Account Login
Select the 2nd option Optik TV and then you will see an option to enter confirmation code.
Use this Optik TV account to login to crave or activate AppleTV app etc.
I prefer watching Crave on AppleTV vs. Optik Receiver because I find the interface better.
There is a new Optik TV app for AppleTV (which requires TELUS My Account login) and it can access crave and everything else on account but not sure how it works outside of home.
You should be able to access Crave on demand using iPad or iPhone Optik TV app, or support web browser I believe outside of home but not sure because Telus limits what can watch if on a different network.
05-02-2020 11:16 AM
05-15-2020 10:49 PM
02-20-2021 01:01 AM
02-21-2021 12:21 PM