06-26-2021 08:55 AM
watching after 15 seconds picture freezes go to different channel same thing. Reset box same issue.Any ideas
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06-26-2021 11:13 AM
Are you using a router other than supplied by Telus? Your freezing in 15 seconds is common with routers which do not have the needed multicast properties for IP TV.
06-26-2021 11:13 AM
Are you using a router other than supplied by Telus? Your freezing in 15 seconds is common with routers which do not have the needed multicast properties for IP TV.
06-26-2021 01:58 PM
Fixed by powering down Telus supplied modem for 30 seconds now all boxes are working now. Surprised problem was at modem but you were definitely on track. Thanks