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Tv freezes every 15 seconds

CraigTh
Just Moved In

watching after 15 seconds picture freezes go to different channel same thing. Reset box same issue.Any ideas

 

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

Are you using a router other than supplied by Telus? Your freezing in 15 seconds is common with routers which do not have the needed multicast properties for IP TV.

 

NFtoBC
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2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Are you using a router other than supplied by Telus? Your freezing in 15 seconds is common with routers which do not have the needed multicast properties for IP TV.

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post

Fixed by powering down Telus supplied modem for 30 seconds now all boxes are working now. Surprised problem was at modem but you were definitely on track. Thanks