01-19-2021 11:20 PM
Customer has issues with telus remote control/stb. She needs to be at 2ft away to work perfectly, if she is more than 2ft, it does not work properly. She needs to press it multiple times before it works. We replaced the remote control 3 times but no go. We even replaced the STB but issue still persists. This has been happening years and unable to solve the problem. The stb is on a free space and nothing is blocking it from receiving the signal from the remote control. Any answers will be appreciated. Thank you!
01-19-2021 11:36 PM
01-20-2021 11:49 AM
Plasma tv's can cause interference if the ir receiver is to close.
01-20-2021 03:19 PM
I have 2 plasma TVs and haven't experrience any issues. One even has the Optik box tucked under it between the stand legs which is as close as you can get to the TV. It may depend on the actual model of TV.
According to this post putting a piece of masking tape of the IR receiver might fix it.