Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
When trying to manage my Optik them packs online i get a "Something went wrong refresh or try again later" on the app and on my computer I get "to manage your current package please call". I became a customer late November 2024 and nothing other than...
WTF!Only 2 renovation channels out of the hundreds they carry and Telus drops the one I watch the most: Magnolia NetworkNot impressed at all
Hi, I have the new Telus TV+ with the Android boxes. I recently redeemed my Telus rewards for a 5 pack of coupons for On Demand movies.In the old system, I could view my coupons (including expiry dates) in the Deals and Coupons section.In the new sys...
I logged into my account, then under profile to view my current contract. Sept 2023 to Sept 2025Well, I was surprised to see multiple changes, twice 3 days in one month. I see that my home phone as part of the bundle has a $2 increase. I see three en...
Where is it?
When I log into TelusTV, "My Subscribed Channels" guide is very different from my Optik TV guide. Lots of channels that show up on MyTelus don't even appear on my Optik guide. I've attached pictures for reference.
I find it very frustrating that the new ctc channels logos stay on all the time distracting and sometimes blocking viewer details... what makes it worse is that they disappear for commercials take the logos off the shows i will be switching my theme ...
Anyone having issues with recordings or the restart feature. I either get a black screen or video does not move or play, some channels i hear the audio but the screen picture remains frozen, kind of like a sync issue. Sometimes i get a playback 001 e...
I have questions:1. Is there a way to disable apps on Telus Optik?2. Is there a way to set the box to automatically come onto the guide or last channel without going through the menus or hitting a ton of buttons? This is for a new box not legacy.The ...
I bought a new Samsung S95D OLED (2024) tv and a Bose sound bar. The TV and the Optik Slimline 2 remote worked together perfectly until I trying programming the sound bar to also work with the Optik remote. After not being successful in getting the r...
