Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After a thirteen hour power outage the other day the tv picture freezes and pixelates every couple of minutes. Tried all the usual steps and it is still happening. I have the original Optik box and am afraid if I call they will try to get me to switc...
Hello everyone, this is more of a fix than a question that I want to share with everyone as lots of customers may face this issue. I put my Telus modem into bridge mode and am using my own Nighthawk AX3000 wireless router. Then I connected the Optik ...
When you get asked/told to send us a private message. @TELUS_Support At the top right hand of the page is an envelope. Click on that and you should be able to send us a private message. NOT easy Just click on the user name TELUS_Support and you will ...
Looking for ideas on what the settings in my LG TV should be to fix the issue of the Telus digital TV box image not working. Telus Tech said there are common issues with LG TVs not being compatible with other devices (however the Xbox works great) an...
My TV is all of a sudden asking for a pin to watch anything
Since switching to standard time the Disney channels schedules are wrong, listings in the guide do not correspond to what is being broadcast, please fix thank you
We have recordings on our Optik TV PVR box that we want to keep. If we switch to the new Telus TV box, it appears we would lose the old recordings that are over 90 days. Is it possible to have a combination of the two boxes - 1 Optik Box with our old...
For two years we suffered with Shaw/Rogers - TV cut out every evening at 5:30 for about 15 minutes. Internet constantly cutting in and out. So we switched to Telus Optik who had great claims of superior service. After reading through the forums I'm a...
This is my first time posting and from reading other comments and questions, it seems like you have to be polite. Well I will be, but really don't want to.2 hours on the phone with Telus. Another hour on the website.Why, at the very last minute of tr...
I am getting the center speaker on the surround working on live TV and on Disney and prime, but not Netflix. Is this a known issue?
