TELUS 4k box : only IR control ?!

Is there any way to control the current TELUS Optik 4k box (aka Arris VIP5662W) with anything other than IR codes ?

It’s ironic this is an IPTV box and you can’t use IP (Ethernet) control ! What about RS232 ?

I would like to integrate this using home automation system (Crestron). IR control works buts its somewhat laggy.

Apparently the box supports bluetooth. Here are some references that may help:


Remote capabilities with new 4K boxes - TELUS Neighbourhood

Bluetooth remote - TELUS Neighbourhood


There is a picture of the button in the rear panel function in this article (Bell uses the same box as Telus):


Bell 4K VIP5662W Reference Guide | Bell MTS


The Optik boxes can be controlled with Google Assistant voice commands. I have it set up but I rarely use it. The remote is much faster. I also have a Harmony Hub which i use a lot via both Google Assistant and the Harmony app. This works much better for me because I can do things like automatically turn off the stereo when I turn on the TV and visa versa.