Switching from premium to regular theme pack - would my recordings be kept?

Reply
Highlighted
Friendly Neighbour

I have some recordings on a channel that is currently part of a premium pack. I see that channel is now available as part of a regular theme pack. I would like to obtain that channel via the regular theme pack instead of the premium pack. If I make this switch, would I lose the recordings (which were made in March 2020)?

Highlighted
Rockstar

@mfmfmf  We are customers only here. There have being numerous people that altered packages and had problems with this. I changed internet package an upgrade and was told you can't go back. I internet pack i was on NO longer available. But i wanted more data monthly. Best phone or chat all we can do. Polecat

Highlighted
Connector

What is the channel?

Highlighted
Ambassador

You should retain your recordings. I dropped TCM a while back as all the movies I recorded were filling up my PVR. I still have these movies even though I made this change months ago.

 

Highlighted
Friendly Neighbour

Thanks for the responses.  Tech support informed me that old recordings will be kept from removed channels.  I've done a quick test and confirmed it.