Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
The recently rebranded Bell Media channels such as USA Network, CTV Wild Channel, CTV Nature Channel & CTV Speed Channel are meant to be on a national free preview through the end of February. Why aren't they available on Telus? Source: Bell Media’s ...
I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button. If I don't press the button, it just goes to live ...
I asked this before and have yet to get an answer. When are the theme packs going to get updated with the new channels? How am I supposed to make an informed decision on what to choose after the significant changes that have occurred? Is it really th...
What the heck?? All Discovery channels are now changed and many shows that we watch are no longer available. Why didn’t Telus announce this prior to us losing the channels? Will we be compensated since our agreement included these channels and now te...
I've tried the manual codes for the TV and the 3 auto codes that the box provides and I can't pair my remote to my TVLooking for any tricks to try and make this work
There used to be an option for a single on demand credit (7 points), through Telus Rewards, which we would use for a free movie every couple months. It seems there's only and option now for 5 at a time (35 points). Curious why this was removed, and i...
I have a fire TV, not a stick but the actual TV from Amazon. There isn’t information on programming these tv with the Telus Remote.i only really want to control the power on and off and maybe the volume. is there options there to pair the Telus remot...
Our recordings that we “taped” from Magnolia disappeared from our cloud drive after Magnolia (and a few other channels) were dropped on January 1. Yes, we understand that this is due to a Corus Entertainment licensing change, but Telus should be hand...
Why is this on my account on telus tv plus on my phone but this game is blacked out on my optic box but payed for
When trying to manage my Optik them packs online i get a "Something went wrong refresh or try again later" on the app and on my computer I get "to manage your current package please call". I became a customer late November 2024 and nothing other than...
