08-05-2018 09:12 PM
So, I've had one set of boxes replaced, they reset, as a group, over 30 times in a month. Now, the second set of boxes is reinitializing. I'm working with Telus, but all they seem to do is reinstall the firmware over and over. Does anyone have any PRACTICAL help that might solve my problem? I could really use a helping hand, before I lose it on the next Telus rep.
08-05-2018 10:11 PM
Any chance the boxes are in a glass cabinet? Make to make sure there is enough airflow around the boxes to avoid overheating.... especially at summer temperatures.
08-06-2018 12:08 PM
They are all in the open, with at least 6 inches in every direction around them. But you could still fry an egg on them. They, meaning both sets, have run hot since I got them. I don't know what it is?
08-06-2018 11:52 PM
When I got the Technicolor PVR the Telus technician told me that they run hot and it is normal. However, apart from that, I have never had a problem with them shutting down/resetting or rebooting. I would say replace the boxes but they have already done that for you. Really strange. Only Telus has to come up with a solution. There are no reports of such behavior. Please update here when you find a solution.
08-06-2018 11:54 PM
They are all in the open, with at least 6 inches in every direction around them. But you could still fry an egg on them. They, meaning both sets, have run hot since I got them.
Just wondering.... how hot is the room you are in? Is it air conditioned?
08-08-2018 10:06 AM
Unfortunately, cooled by fan. The basement is cool, as is the Mother-in-law suite. I called Telus again, because they're all running hot, and was told, "Plug them directly into the wall. They have their own surge protectors, and mine are likely interfering." I had all of them plugged into the wall for 24hrs, no difference.
08-08-2018 02:27 PM
Mine used to do that but only while watching netflix. The only thing that cured it is they switched me to the older VIP5602W series boxes and i have been trouble free since.
08-08-2018 06:34 PM
Thanks for that, Bob. I'll bring it up next time I call them.