So, I've had one set of boxes replaced, they reset, as a group, over 30 times in a month. Now, the second set of boxes is reinitializing. I'm working with Telus, but all they seem to do is reinstall the firmware over and over. Does anyone have any PRACTICAL help that might solve my problem? I could really use a helping hand, before I lose it on the next Telus rep.
When I got the Technicolor PVR the Telus technician told me that they run hot and it is normal. However, apart from that, I have never had a problem with them shutting down/resetting or rebooting. I would say replace the boxes but they have already done that for you. Really strange. Only Telus has to come up with a solution. There are no reports of such behavior. Please update here when you find a solution.
They are all in the open, with at least 6 inches in every direction around them. But you could still fry an egg on them. They, meaning both sets, have run hot since I got them.
Just wondering.... how hot is the room you are in? Is it air conditioned?
Unfortunately, cooled by fan. The basement is cool, as is the Mother-in-law suite. I called Telus again, because they're all running hot, and was told, "Plug them directly into the wall. They have their own surge protectors, and mine are likely interfering." I had all of them plugged into the wall for 24hrs, no difference.