I just got a new Samsung 4K Smart TV for the den and am only using the internal TV Speakers ( no A/V receiver). I would like to use the Telus Remote. All the buttons seem to work OTHER THAN THE VOLUME & MUTE BUTTONS. Any ideas?
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It mainly means you don't have quite the correct code programmed into the remote. For Samsung there are quite a few:
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It took me a few tries on my Samsung TV to find one that controlled power and volume.
If by "remove code" you mean reset, try:
Reset your Slimline remote 2
You can return all advanced functions back to their original factory settings by resetting the remote.
Press options button for a minimum of 3 seconds; the green LED next to the Optik power button on the remote control will flash twice.
Enter code 9999 ; the green LED next to the Optik power button on the remote control will flash twice, indicating that the remote has been reset to the original factory settings.
Note: Resetting your remote control disables its ability to control your TV. To restore this ability, reprogram your remote.