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Signing on to my Telus account

Just Moved In
I can not access my Telus account through any websites, apps, or on any of my devices. I started by trying to sign on to by choosing service provider. Every other company led me to a working link to input my username and password, but when I click the Telus link, it leads me to a page that times out and says it must be my internet connection when there is no issue with that. It won’t even open to the screen to allow me to input my username and password. It worked on my laptop earlier today, and when I tried on a new laptop it would not work. Now I’m having the issue with all of my devices, iPad, iPhone, etc.

Community Power User
Community Power User

It sounds like your Telus account may have been locked out. You will need to contact Telus to get this resolved.


Just a long time customer hoping to help.