04-30-2018 04:12 PM
04-30-2018 04:20 PM
Hey @adamthebad! So sorry to hear this!!! I totally can relate and it is not something we should be experiencing.
Have you confirmed you have a smart card in your box and is it working? Sometimes it's as simple as those cards not working anymore to cause the PPV from not going through properly.
Or does it let you go as far as ordering the movie successfully, but when you try to watch it, it freezes?
Let me know.
04-30-2018 11:02 PM
my pvr from telus as far as i know has no smart card and if it does it is internal...the movie can be ordered at one time by phone and broadband...i have no land line so that was an option i never used. The broadband ordering stopped a while back ..7 months or more...and and now it was only order through phone and it still orders but NEVER plays no matter what is done...so now i am getting Telus to remove the system since they cannot fulfil their end
05-01-2018 03:12 PM
@adamthebad I'm sorry to hear that 😞
I looked into your issue, and unfortunately customers have never been able to order PPV on their Satellite tv without a smart card. There was a time years ago we were able to order PPV online, but that's been discontinued.
I may be misunderstanding you so I apologize if so, but I think I understand you have been trying to order PPV on your satellite tv for the last 7 months without a smart card and it stopped working and used to work?....
05-01-2018 04:29 PM
05-02-2018 01:24 PM
That is very strange indeed. We have never been able to order PPV without a smart card for ages so I am unfortunately not sure what else to tell you. I would highly recommend calling into 310-TECH and getting someone to further investigate this with you so they can figure out what exactly happened.